Francesca David

Motivated, detail-oriented, and customer-focused Bachelor of Science in Tourism Management graduate with hands-on experience in private aviation operations, flight coordination, CIQ (Customs, Immigration, and Quarantine) processes, travel documentation, Schengen visa application processing, and client assistance. Demonstrated ability to support flight operations, coordinate with government agencies, ensure regulatory compliance, and deliver exceptional customer service in fast-paced environments. Passionate about creating positive customer experiences and building lasting client relationships.

Seeking an opportunity in the aviation, airline, airport operations, or travel industry where I can apply my knowledge of travel services, operational coordination, client handling, and administrative support while contributing to operational excellence, safety, and organizational success.

Flight Operations & CIQ Coordinator at SKYTRACK AVIATION SERVICES (2025-12 – 2026-04)

• Monitored inbound aircraft movements using FlightRadar24 to track flight progress, calculate accurate Estimated Time of Arrival (ETA), and coordinate manpower allocation and ground support equipment deployment.
• Recorded and verified aircraft movement data, including Chocks On and Chocks Off times, ensuring accurate operational records, billing documentation, and airport movement logs.
• Coordinated directly with the Pilot-in-Command (Captain) to obtain General Declaration (GenDec) signatures, verify flight releases, and support regulatory compliance requirements.
• Assisted in securing aircraft permits, flight clearances, and operational authorizations prior to departure to ensure legal and regulatory compliance.
• Maintained and archived Landing Files, Flight Jackets, Passenger Manifests, Cargo Manifests, and other operational documents to support audit readiness and records management standards.
• Generated discrepancy reports and tracers to document operational irregularities, track missing items, and ensure timely resolution and accountability.
• Served as a CIQ (Customs, Immigration, Quarantine) Liaison Team member for diplomatic flight operations, including handling special missions for the Royal Malaysian Air Force (RMAF).
• Facilitated crew clearance and aircraft inspections by coordinating and escorting Bureau of Immigration (BI) and Bureau of Customs officers to the aircraft ramp for on-site processing.
• Liaised with external agencies and service providers, including NNIC Billing Department and PAIR PAGGS, to obtain collection receipts, process service payments, and ensure timely transaction completion.
• Prepared acknowledgement receipts, billing attachments, and supporting financial documentation to facilitate accurate client invoicing and service settlement.
• Collaborated with flight operations, ramp personnel, government agencies, and third-party stakeholders to maintain efficient aircraft turnaround and seamless operational coordination.

Travel Operations Associate at Tripventures Int'l Travel and Tours, Inc. (2025-07 – 2025-09)

• Managed and maintained the company's social media presence (specifically Facebook), encompassing content scheduling, community engagement, monitoring comments and direct messages, and tracking page analytics to drive audience growth and engagement.
• Managed high-volume electronic correspondence, ensuring timely and professional responses to client inquiries, booking changes, and operational requests. Focused on achieving high customer satisfaction by providing accurate and concise solutions.
• Utilized the Amadeus Global Distribution System (GDS) for essential functions, including Passenger Name Record (PNR) creation, fare construction, ticketing, reissues, and managing booking queues to ensure the accuracy and efficiency of travel operations.
• Guided and managed the administrative process for US visa applications (e.g., Tourist, Business), including detailed review of required documentation, assistance with application forms, and coordination of consular interview appointments.

Bachelor of Science in Tourism Management – Saint Jude College, Manila (2022 – 2026)