Business Development Manager - Strategic Accounts - DSV Global Transport and Logistics - Cebu, Philippines
(2020-11)
- Ensure return on sales investment (ROSI) meets or exceeds target on assigned customer portfolio. Establish business growth and profitability of accounts
- Drive growth of the assigned Key Account(s) by ensuring appropriate collaboration within country operations and across product functions
- Serve as the commercial focal point for the assigned Key Account(S) and subject matter expert
- Identify new market/customer opportunities. And develop solutions and services with country management, corporate, regional and local functions
- Ensure monthly/quarterly/annual strategic meetings take place and are well-prepared, relevant stakeholders are involved and corrective actions are followed up
- Perform quality and timely update and maintenance of the data in Sales system (MS Dynamics)
- Assist Finance to achieve the desire DSO targets
- Manage performance of the assigned team handling the key 3PL accounts. Oversee the handling of the 3PL account(s).
Sales Executive - American President Lines / CMA CGM - Cebu, Philippines
(2014-11 - 2020-09)
- Acquire intimate understanding of customer's strategic needs, goals and objectives, and demonstrate ability to consistently translate it into effective advice toward outcome-based solutions
- Build high level customer familiarity and client relationships at all levels of the organization
- Responsible for the customer's preservation and growth of the assigned Account(s) in the region
- Evaluate potential partnership opportunities and draft business plan to review with internal executive leadership
- Interpret and understand contractual commitments, utilize all available management information and commercial excellence tool to fully exploit business opportunities.
Marketing Executive - Petronas - Cebu, Philippines
(2014-04 - 2014-10)
- Act on action plans produced by Sales Action Planning including understanding contract terms and conditions of the customer
- Update knowledge of customer's needs and requirements, their market/industry information, their buying and sourcing patterns (booking prospects), pricing policies, and competitor's activities.
- Support and assist on issues that arise. Ensure customer complaints are promptly addressed and corrected by discussion with concerned parties
Commercial Accounts Manager - Phoenix Petroleum - Cebu, Philippines
(2011-08 - 2014-04)
- Responsible for acquiring new accounts
- Manages account profitability and receivables
- Gathers business intelligence
- Conducts strategic account reviews
- Oversee key account management, including negotiating contracts and agreements to maximize profit
Customer Care Representative - Convergys - Cebu, Philippines
(2008-03 - 2010-12)
- Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements
- Probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Sound knowledge of products and/or services
- Participate in activities/training designed to improve customer satisfaction and business performance.
