Francis Paule

Results-driven sales and marketing professional with over 10 years of experience in customer acquisition, cold calling, and sales development from the ground up. Proven track record in generating new business, building strong client relationships, and delivering measurable revenue growth through strategic marketing initiatives and consultative selling.

Sales Trainer at Cloudstaff Philippines / Our Vacation Centre - Arrivia (2023-11 – 2025-12)

• Train new hires in Holiday Sales, Membership Sales, and Admin Sales for international markets.
• Create training materials and product presentations to equip teams with selling and marketing strategies.
• Coach agents in cold calling, lead nurturing, and closing techniques to increase conversion rates.

Travel Consultant / Training Support Specialist at Cloudstaff Philippines / Our Vacation Centre - Arrivia (2019-09 – 2022-11)

• Generated new bookings through proactive cold calling and targeted marketing campaigns.
• Promoted holiday packages, memberships, and premium services to new and existing clients.
• Assisted in developing sales scripts and objection-handling strategies from scratch.

Customer Care Representative - Sales & Retention (Australian Gas and Light) at Tata Consultancy Services (2018-04 – 2019-09)

• Conducted outbound sales calls for new plan sign-ups, achieving and exceeding sales quotas.
• Handled client objections, closed deals, and implemented retention strategies.

Recruitment Specialist Associate II at Tata Consultancy Services - Manpower Staffing (2016-09 – 2018-03)

• Sourced, screened, and recruited talent for various roles using targeted marketing and outreach methods.
• Developed job advertisements and built candidate pipelines from scratch.

Technical Support Specialist - Sales at Convergys (Intuit QuickBooks) (2016-04 – 2016-08)

• Sold software packages to small business owners via cold calls and product demos.
• Consulted clients on customized solutions to meet business needs.

Assistant Restaurant Manager - Sales & Marketing at Red Ribbon Bakeshop Inc. (2012-05 – 2016-03)

• Implemented marketing strategies that boosted store sales and brand visibility.
• Generated corporate and bulk orders through outbound B2B sales calls.

Customer Service Specialist - Sales at Igor Philippines (Sprint Account) (2010-03 – 2012-05)

• Closed new service contracts via outbound cold calls.
• Managed customer inquiries, disputes, and upselling opportunities.

Bachelor of Arts in Political Science – St. Michael's College, Guagua, Pampanga (2005 – 2009)