Tour Guide Concierge - Freelancer Tour Guide Concierge - Lapu-Lapu City, Cebu, Philippines
(2015)
Reception Manager - Residential Villas Danat Qatar - Qatar
(2010 - 2014)
Head Concierge - Crimson Resort & Spa Boracay - Boracay, Philippines
(2023-12 - 2024-03)
Report directly to head concierge. Familiarization of the local and national tourist attractions and location. Familiarization of any current events, upcoming city events, nationwide and international events.
- Attend the daily briefing
- Check the logbook for anything to follow up
- Check any vip arrival and departure
- Prepare the Arrival and departure manifest and distribute a copy to airport representative for update
- Handling guest request and complained
- Handling guest request like; Transportation booking
- Airline ticket confirmation
- Obtain guest events ticket either local or international events
- Offload luggage and lost luggage from airline
- Restaurant booking
- City tour booking
- Dining Island tour hopping
Head Concierge - Solinea Condominium Corporation - Philippines
(2023-01 - 2023-09)
Report directly to property manager. Handling the cleanliness receptions counter, stocks and proper use of equipment. Handling guest complained in a smooth manner and in a Diplomatic way to handle a WIN WIN situation from guest side and the company side.
- Handling tenant/unit owners request, concerned, complaints
- Firsthand information and up to date from any business partner in local area
- Double check every parcel in collaboration with property security just to make sure it is safe before hand over or deliver to the guest room and it has to be log in for the records
- Weekly and daily update for the driver, bellman, doorman duty roster as well as annual vacation
- Doing as manager on Duty 2 to 3 times in a month together with another department supervisor and department head
- Always act as hotel or company ambassador
Concierge Supervisor - Moevenpick Hotel & Apartment Bur Dubai - Bur Dubai, U.A.E.
(2007 - 2009)
Handling guest request. Handling guest complained in a smooth manner and in a Diplomatic way to handle a WIN WIN situation from guest side and the company side.
- Transportation
- Tour or excursion booking
- Airline ticket reconfirmation
- Monitors the cleanliness of all vehicles
- Coordinate to all the Department especially for security since we are at the front liner of the hotel
- Coordinate to all Moevenpick Hotel head concierge regarding guest transport request, luggage arrangement
- Holding daily briefing together with Moevenpick Hotels Airport Representative
- Scheduling airport representative duty roster on weekly/monthly and annual vacation
- Coordinate with Dubai Airport safety & Security to make sure guest, staff safety it's on top priority
- Attend the weekly and monthly budget meeting to all Moevenpick Hotels and Residences Room reservation manager and Rooms director
Executive Lounge Manager - Moevenpick Hotel & Apartment Bur Dubai - Bur Dubai, U.A.E.
(2005 - 2006)
- Attend daily morning briefing at the front office dept
- Check all the executive floor rooms' arrival and departure of the day, especially for a VIP
- Check the executive floor duty roster
- Check guest over credit limit on daily basis
- Room's allocation to all executive floor booking
- Coordinate with f&b for the welcome drinks, face towel to be ready at the executive floor reception before the guest arrive for check in
- Supervise the Executive Lounge during breakfast and happy hour in collaboration with
- Review the check in and check out activity for every executive floor receptionist before the end of their shift
- Doing as Duty Manager 2 to 3 times on monthly basis together with other department supervisors and manager
- Handling guest request and guest complained
- Protect the guest privacy every check in by not announcing guest rm.no, especially for
Airport Counter Manager - Moevenpick Hotel Dubai - Dubai, U.A.E.
(2007 - 2009)
- Selling and upselling rooms from different Moevenpick Hotels & Residences in Dubai
- Coordinate to all Moevenpick Hotel room reservation manager and room Directors on daily basis for the availability and room rate promotions
- Coordinate to all Moevenpick Hotel f&b managers on daily basis for any restaurants promotions and upcoming events
- Answering phone calls and handling room reservation
- Selling and upselling the rooms
- Handling guest request and guest complained
Front Desk Supervisor - Moevenpick Hotel & Apartment Bur Dubai - Bur Dubai, U.A.E.
(2003 - 2004)
This year (2003) the Holiday Inn Hotel has been Re-Branded into Moevenpick Hotel
- Check front office duty roster on daily basis
- Check log book, attend f.o. daily briefing
- Check arrivals & departures of the day. Allocate rooms for arriving guest especially for VIP
- Review all check in and check out transaction for every front desk receptionist before the end of their duty
- Handling guest request as well as guest complained
- Selling and Upselling hotel rooms
- Be aware any events around the hotel and around the corner or in the city
Bellman - Holiday Inn Hotel Bur Dubai - Bur Dubai, U.A.E.
(2001 - 2001)
- Check front office and concierge log book
- Attend front office and concierge daily briefing
- Check if any vip arrivals and the allocated rooms
- Deliver luggage, message to guest rooms
- Deliver parcel to guest room however in collaboration with hotel security to make sure the parcel it's safe to deliver
- Protect the guest privacy by not giving to any guest the room no. especially for female/ladies guest
Front Desk Receptionist - Holiday Inn Hotel Bur Dubai - Bur Dubai, U.A.E.
(2002 - 2002)
- Check f.o. log book, attend f.o. daily briefing
- Check all arrivals and departure of the day
- Take over the cashiering from previous shift and handover to the next shift
