Computer Operator at Catanduanes State University (2025-08 – 2025-12)
- Provided day-to-day technical support to all department and colleges of the university for various IT concerns.
- Maintain the integrity of campus network infrastructure
- Installed Point-to-Point Network from different colleges building
- Hardware replacement parts such as printers, laptops and desktop
IT Support Specialist at Department of Education (2023-05 – 2024-12)
- Provided day-to-day technical support to clients for various IT-related concerns.
- Administered and optimized Synology network-attached storage for secure and efficient data management.
- Updated and uploaded files and images daily on the agency's website using Website X5 Pro.
- Maintained all IT equipment within the Division Office to ensure operational efficiency.
- Administered Reeye/Ruijie Cloud Network Infrastructure and access points for seamless connectivity.
- Safeguarded the integrity and security of all data within the Synology storage area network.
- Resolved MS 365 account issues for school personnel to enhance productivity.
- Monitored PF Sense firewall for efficient management of inbound/outbound traffic.
- Facilitated account creation for the Queuing system to streamline service delivery.
- Installed and configured CCTV/IP cameras, improving security surveillance.
- Inspected all IT equipment prior to deployment to assigned schools, ensuring readiness.
- AV and Audio support for events and seminars
IT Specialist at LCF Group of Companies (2022-01 – 2023-05)
- Executed maintenance for all POS machines across main and branch stores.
- Managed PFsense firewall configurations to ensure compliance with internet browsing policies.
- Oversaw Ubiquiti Point to Point network connections for reliable communications.
- Maintained all IT equipment, including POS printers and barcode scanners, to support retail operations.
- Created user accounts within the domain controller to facilitate access management.
- Enforced security policies for file servers to uphold data integrity.
- Prepared mobile and wireless scanners for the Inventory team, enhancing operational efficiency.
- Configured and set up equipment for employee utilization, ensuring a seamless onboarding experience.
Service Desk Analyst at Global Marine Travel (2016-02 – 2019-11)
- Delivered comprehensive support for IT-related concerns, ensuring client satisfaction.
- Provided Level 1 support for GDS tools (Amadeus and Sabre) to enhance travel operations.
- Administered and troubleshot company servers to maintain system stability.
- Ensured robust network security and connectivity for uninterrupted services.
- Supported IP telephony and network printers to streamline communication.
- Installed and integrated server hardware and applications, optimizing performance.
- Created and updated user accounts on Active Directory to manage access control.
- Maintained the security and integrity of shared files across the organization.
- Configured email services using O365 to enhance communication capabilities.
- Implemented restrictions on Group Policy Objects to enforce organizational policies.
- Trained users on proper hardware and software usage, enhancing overall technological proficiency.
Computer Laboratory Technician at University of Perpetual Help System Dalta (2015-06 – 2016-01)
- Monitored computer performance in laboratories to ensure operational efficiency.
- Assisted students and faculty with various computer-related issues to facilitate learning.
- Maintained an updated and confidential directory for user management.
- Resolved reported issues from faculty and students, enhancing user experience.
- Created passwords and permissions in Active Directory to ensure secured access.
- Examined systems and equipment for substandard performance, facilitating timely repairs.
IT Support at JC CUA Group of Companies (2010-04 – 2015-02)
- Administered Windows Server 2003 to manage organizational IT infrastructure.
- Set up LAN and wireless routers to facilitate network connectivity.
- Provided remote and on-site support to clients, enhancing service delivery.
- Troubleshot end-user workstations and hardware for optimal performance.
- Operated within a TCP/IP network environment to ensure reliable communications.
- Collaborated with technical specialists and vendors to resolve complex issues.
- Trained non-technical users on hardware and software usage, improving proficiency.
- Installed and maintained CCTV cameras for enhanced security monitoring.
