Franz Benarao

Results-driven Operations Supervisor with 8+ years of experience in customer service, technical support, healthcare benefits verification, and remote team operations. Proven ability to manage customer support performance, improve operational processes, and deliver high-quality experiences across automotive, healthcare, and service-based industries. Experienced in US health insurance processes including eligibility verification, benefits interpretation, claims support, and payer-specific requirements through work with Anthem Blue Cross Blue Shield.

Skilled in communication, escalation management, SOP development, data documentation, and cross-functional coordination. Seeking remote opportunities in healthcare administration, operations, customer support, or team leadership.

Operations Supervisor at MAKS Enterprises (2024-03 – 2026-05)

• Oversaw daily customer support operations and workflow coordination for automotive-related services while ensuring efficient issue resolution and high customer satisfaction.
• Managed service performance, handled escalations professionally, and collaborated with internal teams to maintain operational consistency.
• Contributed to SOP development and process improvements to optimize workflows and support remote operational functions effectively.

Customer Service Representative at SOPHI Outsourcing (2022-09 – 2024-01)

• Provided customer support through email, chat, and phone communication while assisting customers with account concerns, inquiries, and issue resolution.
• Maintained professionalism and strong customer satisfaction in fast-paced environments while collaborating with team members to achieve service goals.
• Accurately documented customer interactions using CRM systems.

Customer Service Representative at TTEC (2017-07 – 2019-06)

• Supported Anthem Blue Cross Blue Shield providers via inbound calls, verifying member eligibility, benefits, copays, deductibles, coinsurance, and authorization requirements in a high-volume healthcare support environment.
• Assisted with claims inquiries, explaining coverage details and payer-specific information accurately while maintaining detailed documentation in line with healthcare compliance standards.
• Developed strong knowledge of US health insurance terminology, provider workflows, and benefits verification processes through daily interactions with healthcare providers and insurance systems.

Technical Service Representative at Qualfon (2016-02 – 2017-06)

• Provided technical troubleshooting and customer support for connectivity, device, and account-related concerns.
• Assisted customers with clear step-by-step guidance and effective issue resolution while maintaining professionalism and ensuring positive customer experiences.

Bachelor of Arts in General Curriculum – Negros Oriental State University (2014 – 2016)