Frediely Gallano
Nobody's going to order a man to develop. Whether a man lacks behind or moves ahead is a matter of his own personal application. --- Nobody can do it for you.
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About
On MSP, Managing Onshore Campaigns
Experience
Operations Team Leader - Technoglobal Team - BGC Taguig City
(2023-10)
- On MSP, Managing Onshore Campaigns
Operations Supervisor - Concentrix - Makati City
(2018-03 - 2023-04)
- June 2021 - Moved Program as Customer Service Team Lead
- March 2019 - Simultaneous CSR Team Lead + French Team Lead
- October 2018 - Became Social Team Lead
- August 2018 - Became Executive Escalations Team Leader
- March 2018 Handled Back Office Team and Manage Reports
Social Team Lead - Concentrix - Makati City
(2018-10 - 2018-08)
- Specialized Team on Social Platform's Mentions Handling and Escalations
Executive Escalations Team Leader - Concentrix - Makati City
(2018-08)
- Acquired EE Team specializing on Legal Escalations
Reports Intern - Concentrix - Makati City
(2017-09 - 2018-03)
Resolutions Lead - Concentrix - Makati City
(2017-02 - 2017-09)
SME
Customer Service - Concentrix - Makati City
(2016-06 - 2017-02)
New Program
Subject Matter Expert - Concentrix - Makati City
(2013-04 - 2016-06)
Callback Specialist - Concentrix - Makati City
(2013-03 - 2013-04)
Technical Support - Concentrix - Makati City
(2011-12 - 2013-03)
Desktop Support
Customer Service - Sitel - Pasig City
(2011-01 - 2011-08)
Explains Billing to Customers and upsells on Product Features/Offers, TelCo Client
Accounts Receivable - Dell - Makati City
(2010-01 - 2010-07)
Transcribes Medical Records and Follows up on Patient's Hospital Claims
Programmer - City Government of Taguig - Taguig City
(2006-03 - 2009-09)
Creates System for City Records e.g. Police Clearance, Barangay Clearance, etc.
Education
Bachelor's Degree - Computer Science - Technological University of the Philippines (2008-03)
