Fresie Aldonza

Administrative and customer service professional with experience in university registrar operations and client support. Proficient in document processing, records management, customer relationship management (CRM) systems, KPI monitoring, and customer service.

Administrative Staff - Cebu Institute of Technology-University - Cebu City

(2025-09)

• Processed official academic documents.
• Managed and monitor academic records.
• Assisted students and alumni.
• Ensured confidentiality and timely processing.

Customer Service Representative / SME Support - Foundever™ Cebu (formerly Sykes/Sitel Group) - Cebu City

(2023-07 - 2025-12)

• Handled customer inquiries in relation to bookings such as accommodation, transfer, car rentals, tickets, and excursions.
• Booking guidance, amendments, and payment processing.
• CRM documentation according to emails and calls (inbound or outbound).
• KPI monitoring and reporting using excel, salesforce, and/or Tableau.
• Escalation support to the team and act as assistant to Supervisor.

Master in Business Administration (Non-Thesis) - Business Administration - Cebu Institute of Technology-University (2026)

BSBA - Banking and Financial Management - Cebu Institute of Technology-University (2025)