Fria Mae Frias
Versatile professional with diverse experience spanning luxury wellness, corporate tech support, global retail, and fine dining operations
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About
A versatile professional with diverse experience spanning luxury wellness, corporate tech support, global retail, and fine dining operations. Proven expertise in bridging premium guest relations with active sales and day-to-day administrative coordination. Exceptionally adaptable and tech-savvy, with a strong commitment to representing brands with absolute polish, operational efficiency, and excellence.
Experience
Front Desk Officer at Aivee Clinic (2025-05 – Present)
- Front-of-House & VIP Relations: Managed daily reception operations and patient flow, serving as the key point of contact for high-profile brand ambassadors and VIP guests.
- Clinic Flow & Operations: Oversaw and managed the daily patient and staff flow, ensuring smooth clinic operations, minimal waiting times, and efficient room assignments.
- Systems & Automation: Developed and implemented custom tracking templates via Google Sheets, to automate daily staff endorsements, patient flowcharts, and aesthetician performance tracking.
- Clinical Support & Skin Analysis: Assisted doctors during patient consultations and conducted professional skin analyses to recommend suitable treatments and skincare products, driving clinic sales.
- Scheduling & Database Management: Managed daily scheduling using Plato software, Hummingbird & Zenoti within a macOS environment and built Google Sheets trackers.
Customer Service Associate at Techworld 360 (2024-07 – 2025-02)
- Live Chat Support: Provided real-time assistance to users via live chat, ensuring prompt and accurate resolution of platform-related inquiries.
- KYC & Compliance: Conducted Know Your Customer (KYC) identity verifications to prevent fraud and ensure secure player onboarding.
- Financial Escalations: Resolved account conflicts, transaction disputes, and complex escalation issues regarding user deposits and withdrawals.
- Account Troubleshooting: Managed and secured user accounts by resolving login issues, system glitches, and verification blocks.
Store Partner at UNIQLO (2024-02 – 2024-07)
- Customer Experience: Delivered high-standard Japanese hospitality (Omotenashi) by proactively assisting customers with styling, fitting, and sizing on the sales floor.
- Inventory & Visual Merchandising: Maintained impeccable store standards through precise stock replenishment, size-sorting, and visual merchandising layouts.
- Floor Operations: Managed high-volume customer traffic across key zones, including the fitting rooms, sales floor, and cash registers, ensuring swift service.
- Team Collaboration: Met daily store sales targets and operational goals through seamless coordination with the floor management team.
Floor Attendant at Genba Kappouryouri (2023-01 – 2023-06)
- Premium Guest Relations: Welcomed guests and delivered exceptional, high-touch fine dining service in a fast-paced, high-end restaurant environment.
- Menu & Product Knowledge: Guided guests through premium course menus and beverage options, upselling specialized dishes and pairings.
- Table & Flow Management: Coordinated seamlessly with the kitchen team to ensure precise, timed course delivery and immaculate table resets.
- Hygiene & Standards: Maintained strict compliance with premium dining aesthetics, cleanliness, and food safety standards at all times.
Education
Bachelor of Science in Tourism Management – La Consolacion College Manila (2018 – 2022)
Senior High School in Tourism Hospitality – Air Link International Aviation College (2016 – 2018)
