Gab Garcia

Information Technology graduate with internship experience supporting the IT Infrastructure Department at SB Finance, Inc., primarily within the End User Computing Unit (EUCU). Skilled in desktop support, laptop deployment, Windows re-imaging, Microsoft 365 administration, hardware and software troubleshooting, remote support, and IT service management using Zendesk. Also gained exposure to IAM, AWS Cloud, Database Management, and Network Infrastructure.

Eager to contribute strong technical support and problem-solving skills in an enterprise IT environment.

IT Infrastructure Intern - SB Finance, Inc.

(2026-04 - 2026-07)

• Delivered first-level technical support to employees through the Zendesk IT Service Management (ITSM) ticketing tool.
• Prepared, re-imaged, configured, and deployed laptops and desktops for new hires and replacement devices.
• Installed and configured Windows, Microsoft 365, company applications, printers, and user workstations.
• Provided remote and on-site technical support by troubleshooting hardware, software, and peripheral issues.
• Assisted with IT asset inventory, device maintenance, and hardware upgrades for company equipment.
• Gained cross-functional experience in IAM, Database Management, Cloud (AWS), and Network operations.

Administrative Support - Makati Internship Program (MIP)

(2025-09 - 2025-12)

• Assisted with administrative and clerical tasks in a government office.
• Organized and maintained official records, documents, and reports.
• Assisted clients and supported daily office operations.

Data Encoder - Special Program for Employment of Students (SPES)

(2020-01 - 2020-03)

• Assisted with administrative and clerical tasks in a government office.
• Organized and maintained official records, documents, and reports.
• Assisted clients and supported daily office operations.

Bachelor of Science - Information Technology - University of Makati (2022-08)