Gail Joyce Oros

Detail-oriented BSIT graduate seeking an IT Support or Help Desk position. Skilled in data management, documentation, ticket processing, and customer support.

IT Support (Internship) at Manila Water Inc. (2026-02 – Present)

• Processed ticket requests involving reconnections, billing concerns, undelivered bills, promissory notes, and general customer inquiries.
• Processed service requests and maintained accurate records using SAP.
• Encoded 15,600+ CAN records for Desludging and 5,500+ MSRIO records
• Completed 1,500+ CAN creations through data encoding and verification
• Assisted customers with reconnection, billing, meter, desludging, and service-related concerns
• Performed documentation, records management, and customer callback support

Service Crew at McDonald's Filinvest (2025 – 2026)

• Operated POS and order management systems to process customer orders and payments accurately
• Provided customer service in a fast-paced environment while ensuring efficiency and accuracy in transactions
• Performed basic troubleshooting and utilized computer-based tools

Bachelor of Science in Information Technology – Our Lady of Fatima University – Antipolo (2022 – 2026)