Gamaliel Marin

Assisted in recruitment by posting job openings, screening resumes, and scheduling interviews. Conducted initial interviews and communicated with applicants during the hiring process. Maintained employee and intern records and ensured accurate HR documentation.

Human Resource Intern - Verafede Inc. - Mandaluyong City, Remote

(2026-03 - 2026-06)

• Assisted in recruitment by posting job openings, screening resumes, and scheduling interviews.
• Conducted initial interviews and communicated with applicants during the hiring process.
• Maintained employee and intern records and ensured accurate HR documentation.
• Monitored attendance and timesheets while supporting onboarding and daily HR operations.

Subject Matter Expert | Customer Service Representative - Foundever - Ortigas City

(2023-10 - 2024-08)

• Handled escalated customer concerns and provided resolution support in complex cases
• Shared performance insights and feedback with management to help improve workflows and processes
• Handled customer chat, emails interactions as needed to support queue management and service continuity
• Assisted the team in meeting service-level targets and maintaining high customer satisfaction standards

Customer Service Representative | Seasonal Account - Inspiro Relia - Quezon City, Remote

(2022-08 - 2023-02)

• Assisted customers by identifying needs and providing appropriate product and service solutions
• Maintained positive customer relationships to encourage repeat business and customer retention
• Provided clear, empathetic communication to guide customers through solutions and processes

BSBA - Human Resource Management - Polytechnic University of the Philippines – Open University System (2022-09 - 2026-08)

Senior High School - Accountancy Business and Management (ABM) Strand - Eastern Star Academy SHS (2019-06 - 2021-08)