Garcia Michael

Customer Support Specialist with 4 years of experience in chat and email support, including 2 years in live chat. Skilled in handling high-volume inquiries, resolving billing and account issues, and maintaining 95%+ CSAT. Experienced in remote work, customer communication, and handling multiple tasks efficiently in fast-paced environments.

Customer Service Representative - Concentrix - WFH/Remote

(2024-04 - 2026-04)

• Assisted customers with billing, subscription, and account-related concerns
• Handled 3–5 concurrent live chat sessions in a fast-paced remote environment
• Maintained 95%+ customer satisfaction (CSAT) while ensuring fast and accurate responses

Email Support Specialist - Hinduja Global Solutions

(2023-03 - 2024-03)

• Managed high-volume customer inquiries via email with clear and professional communication
• Resolved customer issues via email while maintaining high-quality service and performance metrics.

Content Moderator - Call Hounds Global

(2022-03 - 2023-03)

• Ensured a safe platform environment by consistently meeting quality and accuracy metrics in content moderation.
• Processed high volumes of user content daily while maintaining a high degree of accuracy and attention to detail.

Bachelor of Science - Business Administration, Major in Marketing Management - Rizal Technological University (2019 - 2023)

Information and Communication Technology - ABE International Business College (2017 - 2019)