Gem Zynette Ariente

Dedicated professional with expertise in patient scheduling, customer service, and medical billing, poised to leverage analytical thinking and multitasking skills in a new role. Proven ability to manage complex scheduling systems while maintaining a high level of professionalism. Seeking to contribute to a dynamic team as a Clinical Scheduler, Medical Biller or as a Customer Representative.

Medical Technologist - DALGMC - Angeles City, Pampanga

(2013-10 - 2015-01)

• Performed laboratory tests and procedures accurately, efficiently, and according to established protocols.
• Reported test results accurately in accordance with established standards.
• Determined normal and abnormal components by conducting chemical analyses of blood, urine, and spinal fluids.

Chief Medical Technologist - Bacani Medical Clinic - Angeles City, Pampanga

(2015-04 - 2019-12)

• Assisted in developing policies and procedures related to the safe handling of hazardous materials within a lab setting.
• Monitored instrument calibration schedules to ensure optimal performance throughout their lifespan.
• Optimized workflow processes within the lab by implementing best practices for efficiency.
• Performed daily maintenance activities to ensure smooth functioning of laboratory instruments.

Medical Coder - Lexicode Healthcare Inc. - Angeles City

(2019-01 - 2020-01)

• Used ICD-10-CM and CPT coding to complete records.
• Reviewed medical records to assign codes according to classification systems.
• Analyzed medical documents to ensure accuracy of codes, modifiers, and units.
• Maintained a working knowledge of current ICD-10-CM and PCS guidelines and CPT code sets.

Customer Representative - Legato Health Technologies - Taguig, Metro Manila

(2020-02 - 2021-01)

• Demonstrated strong interpersonal skills while interacting with customers, colleagues, and management.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Read from scripts to promote uniformity and consistency in communications.
• Assisted customers with insurance bill payments and checking their insurance eligibility.

Medical Biller - Conifer Global Solutions - Taguig, Metro Manila

(2021-10 - 2023-12)

• Posted payments to electronic medical record systems upon receipt of payment for claims.
• Reviewed and evaluated unpaid claims to determine causes of delay or denial and took appropriate action.
• Processed medical bills and insurance claims accurately, ensuring compliance with HIPAA regulations.
• Prepared and reviewed claims for submission, resolving upfront claim edits and errors.

Clinical Scheduler - Connext Global Solutions - Angeles City, Pampanga

(2024-04 - 2026-06)

• Provided excellent customer service by ensuring all scheduled appointments were confirmed in accordance with clinic protocol.
• Maintained up-to-date records of all clinical activities including patient appointment information, cancellations, and rescheduling requests.
• Managed incoming calls from patients seeking assistance with medical appointments or other matters.
• Assisted patients in navigating the scheduling process, providing timely responses to inquiries and resolving conflicts or issues.
• Scheduled new and return appointments in electronic systems.

Bachelor of Science (B.S.) - Medical Technology - Angeles University Foundation (2013-06)

High School Diploma - Angeles University Foundation - Integrated School (2009-06)