Genesis Trinidad

Experienced Customer Service Representative with a strong background in inbound retail and customer support accounts. Skilled in handling customer inquiries, resolving issues efficiently, and delivering high-quality service in fast-paced environments. Recognized for strong communication, adaptability, teamwork, and professionalism while maintaining customer satisfaction and company standards.

Customer Service Representative – Retail Inbound Account - HCL Tech Philippines

(2024-04)

• Handle inbound customer inquiries related to retail products, billing, orders, and account concerns.
• Provide timely and accurate resolutions while maintaining a high level of customer satisfaction.
• Maintain professionalism and compliance with company policies and performance metrics.

Member Relations Officer / Customer Service - Pacific Cross Philippines Inc.

(2023-05 - 2024)

• Assisted members with inquiries, policy concerns, and customer service requests.
• Built positive customer relationships through effective communication and problem resolution.

Support Ambassador / Customer Service Representative - TELUS International Inc.

(2022-06 - 2023-03)

• Provided customer support and assistance for account-related concerns.
• Ensured quality service and customer satisfaction in a fast-paced environment.

Customer Service Representative - Teleperformance

(2021-07 - 2022-05)

• Managed customer concerns and provided effective solutions.
• Maintained excellent communication and customer handling skills.

Undergraduate - Performance Art Theatre - University of Makati (2015 - 2016)

Association of Computer Technology - City University of Pasay (2014 - 2015)

Bangkal High School (2010 - 2014)

Padre Zamora Elementary School (2006 - 2010)