Geo Urriza

Enthusiastic and solution-oriented professional with 6 years of experience in customer-facing roles. Skilled in active listening, problem resolution, and creating welcoming environments. Adept at managing high-volume client interactions while maintaining a warm, professional demeanor. Eager to bring strong communication skills and a passion for exceptional service to the hotel hospitality team.

Human Resources – Recruitment - FusionCX

(2023-01 - 2024-02)

• Handle the full recruitment process (sourcing, screening, selection).
• Help meet Talent Acquisition KPIs.
• Collect pre-employment requirements and prepare employee files.

Customer Service Representative - Everise

(2019-09 - 2022-12)

• Assisted customers with orders, deliveries, refunds, and app-related concerns.
• Resolved issues with missing, damaged, or incorrect items to ensure customer satisfaction
• Guided users through app navigation, payment processing, and account support.

Customer Service Representative - Telus International Philippines

(2018-01 - 2019-12)

• Assisted customers with billing inquiries, account updates, and service requests.
• Provided solutions to customer concerns to ensure satisfaction and retention.
• Processed payments, plan changes, and account adjustments accurately.

Technical Support Representative - Alorica Philippines

(2016-07 - 2017-12)

• Assist customers with VOIP Services (internet, phone, or TV service issues).
• Troubleshoot technical problems and provide step-by-step solutions.
• Escalate complex issues to higher support when needed.

Bachelor of Science - Information Technology - AMA Computer College (2020 - 2024)