Email Support - 24/7 Metro Manila
(2016-10 - 2017-01)
- Managed customer concerns for Kohls.com, a U.S.-based online shopping site.
- Responded to inquiries about deliveries and packages via concise emails.
- Handled multiple inquiries simultaneously, providing accurate resolutions.
Customer Service - Intelenet Global Services
(2017-01 - 2018-09)
- Supported the Hilton Hotels account by assisting customers with hotel room bookings.
- Helped plan travel itineraries and processed payments with detailed confirmations.
- Resolved issues related to reservations and provided efficient solutions.
Customer Service - Interglobe Solutions
(2018-10 - 2019-07)
Worked under the United Airlines account.
- Assisted with booking, rebooking, canceling, and forfeiting plane ticket reservations.
- Facilitated special requests for passengers and noted them on tickets.
Customer Service - VXI Davao City
(2019-10 - 2020-04)
Worked under the United Airlines account.
- Assisted with booking, rebooking, canceling, and forfeiting plane ticket reservations.
- Facilitated special requests for passengers and noted them on tickets.
Real Estate Cold Caller - Phone Beast Philippines
(2021-12 - 2022-10)
- Contacted potential clients interested in selling their properties.
- Conducted follow-ups on appointments scheduled with acquisition managers.
CSR (Financial Account) - VANGUARD
(2022-11 - 2023-08)
- Assist clients with tax forms, including updates, corrections, and timely delivery.
- Help customers resolve account login issues like password resets and account access.
- Update and verify tax information to meet compliance standards.
- Explain tax documents and how they impact account balances.
- Address account balance discrepancies and escalate issues as needed.
- Guide clients in accessing tax statements and transaction histories online.
- Support customers in managing account settings and security preferences.
- Work with internal teams to quickly resolve tax and balance-related concerns.
FSR - Philippine Nutri-Foods Corporation
(2025-04 - 2026-03)
- Built and maintained partnerships with LGUs, schools, and community stakeholders to promote PNFC nutrition programs and products.
- Conducted field visits, presentations, and client meetings to generate leads and drive sales conversions.
- Prepared proposals, quotations, and bidding documents to support project acquisition and implementation.
- Coordinated with internal teams to ensure timely deliveries, accurate documentation, and resolution of client concerns.
PCM - Brain Health USA
(2025-11 - 2026-03)
- Coordinated patient appointments, referrals, and follow-ups to ensure continuity of mental health care services.
- Assisted patients with insurance verification, authorizations, and documentation to support treatment access.
- Communicated with providers and clinical teams to relay patient concerns and streamline care plans.
- Maintained accurate patient records while ensuring HIPAA compliance and confidentiality standards.
