Gerard Punnoose

Motivated and service-oriented F&B professional with over 2 years of experience in fast-paced hospitality environments, including airport and hotel settings. Skilled in barista work, bartending, and table service, with a strong focus on delivering high-quality customer experiences. Proven ability to multitask, maintain service standards, and support daily operations efficiently. A team player with strong communication skills, attention to detail, and a passion for the hospitality industry.

Bartender / Service Crew at Heineken World Bar T1 / Mango Tree (2025-04 – Present)

• Managed daily bar operations and drink preparation
• Maintained smooth service flow during peak hours
• Ensured cleanliness and bar standards
• Delivered consistent customer service

Service Crew at Heineken World Bar T2 (2025-01 – 2025-04)

• Assisted in beverage preparation and service
• Supported team in fast-paced environment

Service Crew / Barista / Bartender at Jones The Grocer (Changi Airport T2) (2024-01 – 2024-12)

• Prepared coffee, beverages, and simple cocktails
• Handled orders, payments, and customer service
• Worked across multiple stations during peak hours
• Maintained hygiene and cleanliness standards

In-Room Dining Server at The Westin Singapore (2023-10 – 2023-12)

• Delivered food and beverages to guest rooms
• Ensured order accuracy and presentation
• Responded to guest requests professionally

GCE "N" & "O" LEVELS – Manjusri Secondary School (2019 – 2023)

PSLE – Balestier Hill Primary School (2016 – 2018)