Gerome Rivera

Online shopping Account (Taking Order Tracking Package)

Kohl's Online Shopping Account - PCCWTeleservices

(2015-09 - 2015-12)

• Online shopping Account (Taking Order Tracking Package)

Technical Support Representative - Ibex Global - Ortigas, Manila

(2016-01 - 2016-10)

• Troubleshooting
• Creating Ticket

Customer Service Representative - 24/7ai - Ortigas, Manila

(2019-07 - 2020-01)

• Online Shoping Account, Taking Order, Tracking Package

Customer Service Executive - EXL - MOA

(2021-11 - 2022-03)

• Logistics
• Scheduling Delivery Pick Freight- Droping Frieght
• Tracking Delivery
• Outbound Call to Logistics Branch

Customer Service - Everise

(2022-11 - 2023-10)

• Healthcare
• Checking Benefit
• Updating Primary Care Physician
• Setting Appointment to Provider
• Processing Payments

Quality Associate Representative - Everise

(2023-10 - 2025-03)

• Auditing Calls
• Setting up Huddle with Supervisor

BS - Information Technology - St. Mary's College of Baliuag (2017)

High School - St. Mary's College of Baliuag (2004 - 2008)