Gie G.

Motivated and dedicated professional with varied experience across customer-facing roles. Adapts to changing demands with problem-solving skills and eager to contribute to team success. Seeking career advancement that will enhance my abilities.

CONSULTANT - Sutherland Global Services - Berthaphil 2, Clark Pampanga

(2007-12 - 2016-10)

• Managed inbound customer service calls, efficiently resolving concerns related to their online billing and payments to uphold satisfaction levels.
• Met demands of high-volume customer inquiries and exceeded performance targets.

OPERATIONS SUPPORT ANALYST - CITIBANK - Citogroup Business Process Solutions - Citi Plaza, BGC Taguig City

(2016-10 - 2026-02)

• Dealing with all credit card concerns like billing, payments, disputes, promotions, fees and charges.
• Handling all affluent or high-end clients with their banking needs, investments and online funds transfer (local and international).

PATIENT CARE COORDINATOR - PCC, Aldigi Tech - One World Square, McKinley Taguig City

(2026-04)

• Handling scheduling appointments, follow-up check-ups and tests for patients.
• Checking health insurance coverage used for treatments and visits.
• Managing and answering all inquires related to patient's files and different providers in New Jersey USA.

Bachelor of Science - Commerce Major in Management - Saint Louis University (1996-06 - 2000-03)