Gifford Martinez

Results-driven professional with experience in customs compliance, medical records retrieval, Intake Specialist, and customer service. Adept at managing high-volume data, ensuring regulatory compliance (HIPAA, customs), and optimizing processes for efficiency. Strong background in client support, sales, and logistics, with a focus on accuracy and customer satisfaction.

Medical Records Specialist - Felicetti Law Firm

(2025-03 - 2026-04)

• Retrieved and managed confidential medical records to support legal cases.
• Handled client communications, building strong professional relationships.
• Retrieved and verified HIPAA-compliant records, maintaining confidentiality and deadlines.

Case Intake Specialist - Morgan & Morgan PA, Douglas & London

(2024-03 - 2025-01)

• Served as a Case Opener for Morgan & Morgan and Douglas & London.
• Specialized in intake for slip, trip, and fall incidents.
• Verified case details and confirmed active insurance coverage for claimants.

Release Customs Analyst - Livingston International

(2022-03 - 2024-02)

• Streamlined import processes, improving efficiency in clearance and delivery timelines.
• Processed and managed inbound shipments into Canada, ensuring compliance with customs regulations.
• Utilized Locus (customs management software) for accurate data entry, shipment tracking, and documentation.

Live Transfer Agent - SixEleven Global Services and Solutions

(2020-11 - 2022-01)

• Managed inbound and outbound customer interactions, focusing on providing solutions and driving sales.
• Worked closely with closers to refine qualifying criteria, improving transfer quality and conversion rates over time
• Consistently met daily transfer targets by efficiently following call scripts and verifying prospect interest and readiness

Bachelor of Engineering - Civil Engineering - University of Mindanao (2019-06 - 2024-03)