Gil Aron Balderama
Seeking a position where I can apply my knowledge to support company goals while gaining valuable experience and developing my skills in a professional, dynamic environment.
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About
Seeking a position where I can apply my knowledge to support company goals while gaining valuable experience and developing my skills in a professional, dynamic environment.
Experience
Customer Care Representative II - Carelon Global Solutions Inc.
(2022-08 - 2026-05)
- Deliver excellent customer service while maintaining high satisfaction standards for international account
- Experienced in handling chat and call interactions (both inbound and outbound)
- Processed and supported healthcare insurance inquiries with accuracy and strict confidentiality
- SUBJECT MATTER EXPERT (2 years)
Team Leader - Sutherland Global Services
(2021-09 - 2021-12)
- Providing non-stop support to the team
- Helping to achieve short and long-term goals of the company
- Helping to meet all required metrics
- Helping to complete day to day task
- Providing daily and weekly reports
Virtual Key Account Manager (Representative) - Sutherland Global Services
(2019-07 - 2021-09)
- Providing non-stop support to clients
- Providing administrative and Managerial support
Education
Bachelor of Science in Business Administration - Business Process Outsourcing Management - Southern Luzon Technological College Foundation Inc. (2015-06 - 2019-04)