Ginalane Cobalida

Dynamic customer service professional with a proven track record of delivering exceptional support and cultivating positive customer relationships. Expertise in conflict resolution, effective communication, and innovative problem-solving ensures high levels of customer satisfaction and loyalty. Committed to team collaboration and adaptability in fast-paced environments, consistently achieving impactful results.

Recognized for reliability and a results-driven mindset that enhances overall service excellence.

Senior Customer Service Representative at Wheelyz LLC (2024-07 – 2026-04)

Senior customer service role at Wheelyz LLC providing support throughout the customer's solar journey.

• Managed complex customer inquiries and complaints, ensuring timely resolution and high levels of customer satisfaction.
• Utilized CRM systems to track customer interactions, leading to a 30% increase in first-contact resolution rates.
• Providing timely assistance and support throughout the customer's solar journey.
• Maintaining accurate records and customer interactions, transactions and correspondence in the customer relationship management (CRM) system.

Customer Service Associate at ClearSource BPO Philippines Inc. (2021-10 – 2024-06)

Customer service associate supporting solar customers with assistance and CRM record maintenance.

• Providing timely assistance and support throughout the customer's solar journey.
• Maintaining accurate records and customer interactions, transactions and correspondence in the customer relationship management (CRM) system.

Team Of Experts at Sutherland Global Philippines Inc. (2018-06 – 2021-06)

Team expert role focusing on customer service delivery and operational efficiency.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Served customers in a friendly efficient manner following outlined steps of service.

Account Analyst at Concentrix Services Philippines (2017-03 – 2018-06)

Account analyst role analyzing trends and forecasting account needs.

• Forecasted account needs and metrics based on market and product data.
• Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.

Account Associate at VXI Global Holdings (2016-06 – 2017-12)

Account associate handling customer service and operations support.

• Answered customer telephone calls to respond to questions, provide details and resolve concerns.
• Supported operations by communicating with customers, filling documents and managing data.

Customer Service Specialist at Alorica Philippines Incorporated (2013-10 – 2016-05)

Customer service specialist addressing complaints and promoting operational best practices.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Increased efficiency and team productivity by promoting operational best practices.

Collector at Convergys Philippines Services Corporation (2013-03 – 2013-07)

Collections role maintaining compliance with debt practices and managing high call volumes.

• Maintained compliance with fair debt practices and regulatory guidelines.
• Maintained high volume of calls to meet demands of a busy group.

Front Desk Clerk at Interlink Manpower Development and General Services (2011-09 – 2012-06)

Front desk role greeting visitors and managing customer inquiries.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Collections Agent at Interjob General Services (BDO Unibank) (2011-07 – 2011-09)

Collections agent managing past due accounts and payment arrangements.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Counseled debtors on payment options and arranged installment agreements.

Receptionist at Joblink Manpower and General Services (2011-01 – 2011-05)

Receptionist handling phone inquiries and maintaining reception area.

• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.

Bachelor of Science in Hotel and Restaurant Management – San Sebastian College-Recoletos (2008-06 – 2008-06)