Gladys Mae Casipong
Nickname: Glad
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About
To obtain a position that allows professional growth, applies my knowledge and experiences to achieve business success. Offering excellent customer service and a strong commitment to always ensure satisfaction and comfort.
Experience
Waitress/Seating Hostess - Seabourn Cruise Line
(2023-08 - 2024-01)
- Assisting the guests on their table and welcoming them with greetings with their names and smile on their cruise. Give them menu.
- Know all the menus by heart and gives recommendations to guests upon request. And the allergens.
- Take guests order food and drinks and use suggestive selling, take food from the galley and double check before serving to guests.
- Assigned as a Bar Waitress in Thomas Keller Bar and also in Waitress in Main Dining Room.
- Silver Service
- Always keep the service area clean and tidy and follow restaurant standard cleaning procedures and schedules. USPH standard.
- Flexible to work in other areas when required by the immediate supervisor.
- Familiar with the ship's internal policies and safety procedures to ensure the safety of people onboard.
Speciality Restaurant Waitress - Fred Olsen Cruise Line
(2021-07 - 2024-08)
Colors and Taste Restaurant
Assistant Waitress - P&O CRUISES AUSTRALIA CARNIVAL CORPORATION & PLC
(2017-11 - 2021-06)
Service Crew/Front of House - Krispy Kreme (The Real American Doughnuts and Coffee Inc.) - Cagayan de Oro City, Philippines
(2013-10 - 2014-05)
Education
Master of Science - Hospitality Management - Lourdes College (2025-06 - 2026-06)
Certificate - Culinary Arts with Holistic Nutrition - 3rd Floor Legacy Building, A. Luna St. Cagayan de Oro City, Philippines (2012-07 - 2012-12)
Bachelor of Science - Hotel and Restaurant Management - Lourdes College (2008-01 - 2012-12)
