Gm Sean

Dedicated and customer-focused IT professional with over 5 years of experience in technical support, customer service, content moderation, and network troubleshooting. Skilled in IT support, CRM tools, networking, software installation, and customer relations. Proven ability to solve technical concerns efficiently while maintaining excellent communication and teamwork. Seeking to contribute technical expertise and professional skills in a dynamic organization focused on growth and innovation.

Medical Sourcing Specialist - Self-Employed

(2025-01)

Virtual Assistance / Freelance

• Sourced and identified reliable vendors for medical supplies and healthcare products.
• Compared pricing, product quality, and supplier reliability to find the best and most affordable options for clients.
• Coordinated with vendors regarding quotations, product availability, and delivery schedules.
• Maintained organized records of suppliers, pricing comparisons, and procurement transactions.
• Assisted clients in reducing procurement costs while ensuring quality medical supply standards.

Content Moderator – Tier 1 - Conectys Philippines

(2023-08 - 2024-12)

• Reviewed and moderated online content based on company standards and policies.
• Performed accurate data entry and maintained quality assurance standards.
• Handled sensitive and time-critical content professionally.
• Collaborated with team members to improve workflow efficiency.

Customer Service Representative – Tier 2 - Ibex Philippines

(2022-07 - 2023-08)

• Assisted customers with inquiries, billing concerns, and technical issues.
• Delivered excellent customer service while resolving concerns efficiently.
• Escalated complex cases to appropriate departments when necessary.
• Maintained customer satisfaction through effective communication and problem-solving.

Technical Support Representative – Tier 2 - Concentrix Philippines Inc.

(2019-07 - 2022-06)

• Provided technical support for networking devices and internet connectivity concerns.
• Assisted customers with troubleshooting, software installation, and device configuration.
• Recommended Linksys networking products and solutions based on customer needs.
• Utilized CRM and ticketing systems to document and resolve technical issues.

Bachelor of Science - Information Technology - Holy Cross of Davao College (2014-01 - 2019-12)

Secondary Education - Basic Computer and IT - Davao City National High School (2010-01 - 2014-12)

Elementary Education - Padre Gomez Elementary School (2004-01 - 2006-12)

Elementary Education - Arew Elementary School (2006-01 - 2010-12)