Godwin Ian Fedelson

Magna Cum Laude BS Computer Engineering graduate with hands-on Cisco networking, technical support, and lab simulation experience. Skilled in VLANs, trunking, routing protocols, redundancy, NAT/PAT, ACLs, and network troubleshooting. CCNA-trained with scheduled bootcamp; seeking a Junior Network Engineer role to design, secure, and maintain reliable network infrastructure.

Customer Service Representative - Sagility Philippines - Bridgetowne, Quezon City, Metro Manila, Philippines, 1110

(2026-02)

• Delivered accurate support for Life insurances; applied structured troubleshooting to resolve policy and access issues
• Maintained high client satisfaction through clear guidance and timely issue resolution
• Documented interactions and supported team operations — building strong process and documentation habits

Web Support (Seasonal Account) - Sagility Philippines - Bridgetowne, Quezon City, Metro Manila, Philippines, 1110

(2025-08 - 2026-02)

• Resolved web-related technical issues and assisted customers with access and service-related concerns
• Troubleshooted customer-reported issues; reduced access time by 30% through systematic troubleshooting
• Documented and escalated complex technical issues accurately for appropriate handling and follow-up

IT Staff Intern - Global Officium Limited INC - Cubao, Quezon City, Metro Manila

(2025-02 - 2025-05)

• Diagnosed and resolved network and printer issues, reducing employee downtime by ~20%
• Managed IT documentation and ticketing activities to improve visibility and tracking of technical incidents
• Assisted senior engineers with asset deployment, documentation, and IT resource tracking

Bachelor of Science - Computer Engineering - STI College Munoz-EDSA (2021-08 - 2025-07)