Technical support - IQOR Philippines for TMOBILE USA
(2023-03 - 2026-01)
- Facilitated open communication between customers and technical support team members, expediting problem resolution.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Increased customer satisfaction by providing expert technical support and addressing concerns promptly.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Increased customer satisfaction by providing efficient repair services and technical support.
- Enhanced customer satisfaction by providing efficient technical support and timely solutions.
- Responded to telephone calls, emails and personnel requests for technical support from users.
Customer service / Email support / Chat Support - DoorDash and Revolut Uk Teletech Philippines
(2022-09 - 2023-02)
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Check order status and update customer about the status of their order.
Customer Service Representative - IQOR -ATT - Santa Rosa, Province Of Laguna, Philippines
(2020-09 - 2022-10)
- Inbound and Outbound Calling.
- Collect payment for past due and delinquent account.
- Set up payment arrangement for future dated payment.
- Make changes on the account.
Outbound Customer Service Representative - AR Collection Specialist
(2020-01 - 2020-07)
- Calling the Insurance company to check claims status.
- Tracking claims.
- Check if Dispute is needed.
- Make sure no additional information is needed.
- Eligibility and benefits verification.
- Checking payments processing and posting.
Health care Customer service - The Results Companies
(2015-09 - 2019-12)
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Check order status and update customer about the status of their order.
- Inbound and outbound calling
- Outbound verification.
- Set appointments or close deals with clients during outbound
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Eligibility verification and Benefits
- Checking Authorization status
- Claims and Bill Dispute
- Updating Providers credentials and info on the system.
