Grace

Dedicated Virtual Assistant with 5+ years of experience supporting e-commerce operations, order fulfillment, customer service, and administrative support. Skilled in shipment tracking, order management, customer communication, data entry, record keeping, and process coordination while ensuring smooth day-to-day operations. Experienced in monitoring order statuses, coordinating with customers and suppliers, resolving issues proactively, and providing timely updates to maintain high levels of customer satisfaction.

Recognized for strong organizational skills, attention to detail, multitasking abilities, and effective communication in fast-paced environments. Eager to leverage my expertise in operations support, logistics coordination, shipment tracking, and customer service to contribute as a Freight Broker Virtual Assistant, Track & Trace Specialist, or Dispatch Support Coordinator.

Ecommerce Specialist / Virtual Assistant at Freelance Ecommerce Clients (2021-03 – Present)

• Conduct product research to identify profitable and trending products for ecommerce listings.
• Create and optimize high-converting product listings with compelling titles, descriptions, and competitive pricing.
• Manage daily product uploads and listing updates to maintain active listings.
• Process and fulfill customer orders accurately and efficiently.
• Monitor order tracking and delivery updates to ensure smooth fulfillment.
• Respond to customer inquiries, price negotiations, and product questions professionally.
• Coordinate with suppliers and marketplaces to maintain accurate product availability.
• Maintain organized records of listings, orders, and customer communications.

Training - 3-Day Freight VA Challenge at Freight Courses 101

• Coordinated truck loads from pickup through final delivery.
• Tracked FTL and LTL shipments and provided real-time status updates.
• Coordinated with carriers, drivers, brokers, and customers to ensure smooth operations.
• Scheduled pickup and delivery appointments.
• Assisted with freight quoting and shipment planning.
• Monitored load progress and resolved delivery issues promptly.
• Followed up on Bills of Lading (BOLs) and Proofs of Delivery (PODs).
• Maintained dispatch trackers and shipment records.
• Updated internal dispatch systems with accurate load information.
• Communicated proactively to ensure on-time pickups and deliveries.
• Supported daily dispatch operations and administrative tasks.
• Followed company SOPs and logistics workflows.
• Searched and booked loads using DAT Load Board and Truckstop.
• Communicated with brokers to secure available freight.
• Negotiated rates and reviewed and processed rate confirmations.

Training #2 at Freight Courses 101

• Assisted with daily freight brokerage workflow and load management.
• Created and posted loads on load boards.
• Sourced qualified carriers using DAT Load Board, Truckstop, Sylectus, and Trulos.
• Verified carrier availability, equipment type, and lane compatibility.
• Contacted carriers and brokers via phone, email, and messaging platforms.
• Negotiated freight rates within company guidelines.
• Reviewed, processed, and organized rate confirmations.
• Scheduled pickup and delivery appointments with shippers and receivers.
• Coordinated communication between brokers, carriers, shippers, and customers.
• Tracked shipments from dispatch through final delivery.
• Monitored driver check calls and provided shipment status updates.
• Followed up on delayed or missed appointments and escalated issues when needed.
• Collected and verified Bills of Lading (BOLs) and Proofs of Delivery (PODs).
• Assisted with detention, layover, TONU (Truck Ordered Not Used), and lumper documentation.
• Maintained accurate load records and dispatch trackers.
• Updated Transportation Management Systems (TMS) and CRM platforms with shipment information.
• Organized load documentation for invoicing and recordkeeping.
• Ensured compliance with company SOPs and freight documentation requirements.