Grace

Client Services, Operations professional, and Sales with 5+ years of experience across banking, business operations, real estate, leasing, and customer-facing environments. Experienced in managing client communications, understanding business and customer requirements, coordinating with multiple stakeholders, and driving processes from initial inquiry through completion. Strong background in handling time-sensitive requests, reviewing and maintaining accurate documentation, conducting market and customer research, resolving issues, and managing confidential information.

Recognized for responsive communication, sound judgment, strong follow-through, and the ability to work across teams while maintaining service quality and business objectives.

Consultant and Process Executive - Infosys BPM Limited

(2016-12 - 2018-06)

Part of the pioneering team that helped establish a new department supporting Unilever's regional operations across Asia-Pacific. Contributed to operational support, reporting accuracy, process improvements, and service delivery, while supporting contract extensions and the expansion of similar operations to other Unilever branches in Australia, Vietnam, Thailand, and other markets.

• Supported regional operations across Asia-Pacific through administrative support, reporting, data validation, and process coordination.
• Prepared reports, maintained accurate records, and validated operational data to support business decisions.
• Coordinated with cross-functional teams to ensure timely completion of operational requirements and deliverables.
• Supported process improvement initiatives that enhanced workflow consistency, accuracy, and service delivery.

Management Trainee for Sales - East West Banking Corporation

(2018-08 - 2019-05)

Contributed a 456% increase in product sales through consultative client engagement

• Conducted client consultations to identify financial needs and recommend appropriate products and solutions.
• Built client relationships through proactive engagement, professional communication, and consistent follow-through.
• Guided customers through applications and documentation while ensuring accurate and timely processing.

Junior Assistant Manager / Sales Associate - Security Bank Corporation

(2019-07 - 2021-12)

Recognized as a Top 3 Regional Cross-Selling Performer in 2020 through relationship management and consultative selling.

• Managed home loan applications from initial consultation through documentation, processing, approval coordination, and release.
• Coordinated with clients, developers, brokers, and internal teams to facilitate timely processing and resolve concerns.
• Reviewed and validated documentation while maintaining accuracy, confidentiality, and regulatory compliance.

Junior Operations Analyst (WFH Seasonal) - Institutional Shareholder Services

(2022-02 - 2022-06)

• Supported operational and data-quality processes in collaboration with account managers and production teams.
• Used SAP, SQL, and Notepad++ to validate data and achieve 99% accuracy in mission-critical information.
• Improved response efficiency by contributing to a 30% reduction in response time.
• Maintained audit trails and data quality controls, contributing to a 95% decrease in data errors.

Leasing Supervisor - SM Supermalls

(2022-07 - 2022-11)

Managed and supported the full leasing cycle for commercial tenants, from inquiry coordination, presentations, negotiations to contract execution, renewals, turnover, and terminations.

• Coordinated leasing activities including tenant inquiries, contracts, renewals, amendments, and documentation.
• Managed communication with tenants, brokers, and internal teams to support leasing operations and tenant concerns.
• Maintained tenant records, leasing databases, vacancy reports, and contract trackers for operational reporting.
• Supported market research, leasing campaigns, and occupancy initiatives.

Property Leasing and Marketing Officer - Filinvest Land Inc.

(2022-11 - 2023-04)

Contributed to 100% occupancy within five months of the project's launch through leasing, client engagement, and occupancy initiatives.

• Managed the end-to-end leasing process from prospect inquiry through presentation, negotiation, documentation, onboarding, and move-in.
• Served as the primary contact for residents and prospects, handling inquiries, concerns, and ongoing communications.
• Coordinated with vendors, contractors, brokers, and internal teams on maintenance, turnover, and resident requirements.

Real Estate Specialist - Ayala Land Corp.

(2023-11 - 2024-12)

Managed and supported end-to-end sales transactions from lead generation to lead handling and client coordination to documentation completion and turnover.

• Managed property transactions from initial inquiry through presentation, reservation, documentation, contract execution, and turnover.
• Qualified leads and conducted client consultations to understand requirements and recommend appropriate solutions.
• Maintained relationships with clients, brokers, and business partners through responsive communication and consistent follow-through.
• Conducted market and competitor research to support client recommendations and business development initiatives.

Bachelor of Science - Business Administration, Major in Business Economics - Far Eastern University, Sampaloc, Manila (2012-06 - 2016-05)