Grace Baldemor

Leverage my skills and experience in a dynamic organization, contributing to achieving collective goals.

Appointment Setter at Millennium Group Inc. (2023-08 – 2024-06)

Remote

• Initiated contact with potential clients via phone or email.
• Scheduled appointments between prospects and sales engineers.

Appointment Setter at Polar Bear (2022-04 – 2023-06)

• Reached out to potential clients via phone.
• Assessed and qualified leads for further engagement.
• Arranged meetings between clients and real estate agents.

Freelancer at Freelance Manila (2019-05 – 2023-07)

Remote

• Account management, customer service, appointment setting, and surveys.

Product Specialist at Giddy Up Rides (Harvest Asia) (2015-11 – 2023-06)

• Managed inbound/outbound calls from online customers.
• Acted as a consultant and maintained good client relationships.
• Collaborated with accounting for payment and billing details.
• Ensured customer satisfaction and resolved service issues.

Account Manager at Rogen Studio, Inc. (2008-09 – 2011-11)

Remote

Account Manager II at Branders.com (2005-07 – 2008-06)

Senior Process Executive at Cognizant Technology Solutions Phils. Inc. (2015-08 – 2015-10)

Customer Service Center Associate II at FIS Global Solutions Phils Inc. (2015-01 – 2015-07)

Customer Service Representative at Salmat Services Inc. (2014-03 – 2014-11)

Technical Customer Care Representative at Convergys Philippines (2003-10 – 2004-04)

Customer Service Representative at Advanced Contact Solutions, Inc. (2003-01 – 2003-10)

Store Supervisor at Dieseltron Marketing, Inc. (1999-01 – 2000-12)

Assistant Store Supervisor at Dieseltron Marketing, Inc. (1997-06 – 1998-12)

Direct Marketing Assistant at Monarch Insurance Co., Inc. (1996-06 – 1997-04)

Telemarketer at Monarch Insurance Co., Inc. (1995-10 – 1996-05)

Data Encoder at Zuellig Insurance Brokers, Inc. (1994-05 – 1995-09)

Secretary at Wyeth Philippines (1993-04 – 1993-07)

Bachelor of Science in Computer Science – Philippine Christian University (1989 – 1993)