Mary Grace Torefiel

I am a remote professional with experience in customer experience, CRM management, e-commerce operations, and administrative coordination. My background includes managing order-related processes, maintaining accurate records, coordinating tasks, and contributing to efficient day-to-day business operations.

I have worked with remote teams and am familiar with CRM, e-commerce, helpdesk, and productivity platforms. I am comfortable organizing information, managing workflows, documenting activities, and helping businesses maintain smooth and efficient operations.

I am detail-oriented, dependable, and committed to providing high-quality work. I learn new systems quickly, communicate professionally, and take ownership of assigned responsibilities from start to completion.

I am currently open to remote opportunities involving customer experience, CRM administration, e-commerce operations, administrative assistance, and business support functions.

Outbound Customer Relations Coordinator

• Conduct outbound follow-ups regarding project updates, service-related matters, and ongoing requests.
• Provide clear and timely information while maintaining professional communication.
• Maintain accurate records and documentation within CRM systems.
• Coordinate with internal teams to ensure requests are addressed efficiently.
• Track ongoing cases and follow through on pending items to completion.
• Contribute to smooth day-to-day operations through accurate recordkeeping and task coordination.

Senior Account Executive

• Managed inbound and outbound communications regarding account-related matters and service requests.
• Coordinated email correspondence and maintained professional communication with stakeholders.
• Monitored and tracked case records to ensure timely processing and resolution.
• Maintained accurate records and documentation within company systems.
• Assisted with order-related processes, status updates, and information management.
• Performed administrative duties including scheduling, file management, and document organization using Google Workspace.

Bachelor of Science in Criminology