Gracezel Mae Viera

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer Service Representative at Awesome OS (2024-04 – 2024-06)

Dedicated Customer Service Representative with a proven track record of delivering sincere service and support.

• Dedicated Customer Service Representative with a proven track record of delivering sincere service and support.
• Bringing over 2 years of experience in effectively addressing customer needs and resolving inquiries with different support tools, mainly through Zendesk.

Customer Service Representative at Netzon (2024-10 – Present)

Customer Service Representative assisting with product inquiries and order processing.

• Assisted customers with product inquiries, ensuring accurate information and fostering positive customer experiences (European market).
• Processed orders and returns efficiently, minimizing delays and maintaining service level expectations.

Bachelor of Science in Agricultural Engineering – University of Southern Mindanao (Undergrad)