Gracezel Merginio

BS Hospitality Management graduate with hands-on OJT experience as a Room Attendant Intern at Golden Phoenix Hotel Manila. Reliable and detail-oriented, with the ability to work efficiently in a fast-paced and physically demanding hotel environment. Brings a strong focus on cleanliness, room quality, and service standards to support smooth housekeeping operations and a positive guest experience.

Room Attendant Intern (600 Hours) at Golden Phoenix Hotel Manila (2025-10 – 2025-12)

• Helped the housekeeping team turn over up to 17 guest rooms per shift, depending on the day's check-in and check-out volume.
• Performed room cleaning duties including bed-making, turndown service, and replenishment of guest room amenities.
• Sanitized guest rooms, including bedrooms and bathrooms, using appropriate products for different surfaces.
• Assisted guests with room-related requests and inquiries and coordinated with housekeeping staff when additional assistance was needed.
• Inspected guest rooms upon check-out to verify room condition, handle guest-left items properly (Lost & Found), and reported any maintenance issues to the housekeeping coordinator.

Laundry Attendant Intern (300 Hours) at Golden Phoenix Hotel Manila (2025-08 – 2025-09)

• Collected, sorted, and handled soiled linens from Room Attendants across multiple floors.
• Folded, ironed, and organized clean linens for timely distribution to Room Attendants.
• Assisted in monitoring linen stock levels to support daily housekeeping operations.

Bachelor of Science in Hospitality Management – PHINMA - Union College of Laguna (2022 – 2026)