Grandy Lee Guanzon

Adaptable and committed to excellence in the workplace and a desire to use skills across a range of industries while aligning with company objectives for accurate and efficient services.

Medical Technologist at Metro Pasay Hospital & Medical Center (2025-10 – Present)

• Assists the Senior Medical Technologist in the preparation of the monthly performance report, reagents and supplies consumption report and other reports needed in the assigned section of responsibility.
• Performs different routine special examinations/procedures in the assigned section.
• Responsible in the preventive maintenance and troubleshooting of machine and equipment on time of duty.
• Assists the section head in doing the monthly census for the month.
• Responsible in the inventory and evaluation of good quality reagents.
• Ensures reliability of laboratory procedures by running samples together with controls.
• Monitors proper processing, handling and storage of specimen.
• Responsible to oversee the efficient filing and keeping of results in the assigned section.
• Assists the section head in the evaluation of new machine, methods and procedures based on actual demonstration of prospective companies.
• Responsible in performing the responsibilities of the section head when the latter goes on leave or is absent on duty.
• Supervises the maintenance of cleanliness and orderliness in the laboratory.

Project-based Medical Technologist at Healthway Medical Network Inc. (2025-09 – 2025-10)

• Served as Phlebotomist for Annual Physical Examinations (APE), performing venipuncture and specimen collection for high-volume corporate and individual clients
• Ensured proper patient identification, specimen labeling, and adherence to pre-analytical standards
• Assisted in laboratory operations including specimen processing, centrifugation, and preparation for analysis
• Supported testing in Hematology, Clinical Chemistry, and Serology as assigned
• Performed quality control checks and maintained compliance with laboratory safety and infection control protocols

Medical Laboratory Science Intern at Laguna Holy Family Hospital Inc. (2023-09 – 2024-03)

Clinical Internship II

• Communicate with patients, explaining procedures and providing necessary instructions.
• Assist in performing laboratory tests and procedures including phlebotomy under licensed medical laboratory scientists' supervision.
• Process samples and enter data accurately and efficiently.
• Bled the donors at the Red Cross Laguna Chapter's mass blood donation events.
• Follow SOPs and safety protocols to comply with regulatory guidelines and quality standards.
• Collaborate with laboratory staff to troubleshoot issues and optimize workflows.
• Operate laboratory equipment, ensuring proper calibration and maintenance

Medical Laboratory Science Intern at Fatima University Medical Center (2023-03 – 2023-09)

Clinical Internship I

• Interact with patients, providing instructions, clarifying procedures and patient care.
• Support medical laboratory scientists in conducting tests and procedures and sample data results management.
• Abide by SOPs and safety regulations to meet quality standards.
• Maintain confidentiality and ethical standards when handling patient and laboratory information.
• Handle various specimens, including blood and urine, sputum and other body fluids for analysis

Customer Service Representative at TELUS International Philippines Inc (2022-12 – 2023-09)

• Handling inquiries, complaints, and issues related to Uber services, including ride requests, payments, and account management.
• Investigating and resolving driver problems using established procedures and guidelines
• Effectively communicating with customers through various channels (phone, chat, email).

Customer Service Representative at ALORICA Philippines (2022-08 – 2022-10)

• Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations
• Document all customer activities, resolutions, requests, and complaints in our CRM software
• Build sustainable relationships and trust amongst customers through open and interactive conversations
• Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle
• Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution

Bachelor of Science in Medical Laboratory Science – Our Lady Of Fatima University - VALENZUELA (2019 – 2024)

Science Technology Engineering Mathematics – AMA Computer Learning Center - GUADALUPE (2017 – 2019)

– Family Tabernacle Of Jesus Christ Almighty (2015 – 2017)

– Immaculate Conception Child Development Center Inc. (2010 – 2015)