Gretchen Carbona

Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company. A goal-based job description helps contextualize the position within the framework of the larger company infrastructure. Potential employees can easily understand how their unique contributions would add to company goals, achieve milestones, and add value to the organization as a whole.

Job order - Local Government Unit-Guihulngan

(2025-02 - 2026-05)

• Preparing payroll for all police auxiliary personnel.
• Assist visitors with questions upon entering the mayors’ office.
• Provide assistance in handling supplier documents in office.

Virtual Assistant - JDDM voice call center

(2022-02 - 2023-03)

• Answering inbound calls from Medicare beneficiaries.
• Explaining Medicare plans (Part A, B, C, D).
• Assisting with enrollment, eligibility, and plan changes
• Handling billing, coverage, and claims inquiries
• Updating member information accurately
• Ensuring compliance with HIPAA and CMS guidelines
• Providing clear, patient, and empathetic communication

Customer Service Rep. - Teleperformance

(2021-06 - 2021-12)

• Answering questions about a company’s product or services.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Delivering information about a company’s offering.
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analyzing customer feedback.

ESL TEACHER - 51 TALK

(2021-02 - 2021-04)

3months

• Prepare classroom and course materials.
• Assign homework and exams
• Encourage and engaging students to speak in English

School Administrator - TL Mabuhay/AJ Driving Lesson Academy

(2020-02 - 2021-05)

• District and school administrators are responsible for providing instructional leadership and developing,
• Maintain student records, enrollment forms, and progress reports
• Ensured accurate filing, data management, and compliance with government administrative procedures.
• Organize schedules, files, and databases
• Explain course packages, schedules, and driving requirements
• Schedule driving lessons, instructors, and vehicles
• Collect fees, issue receipts, and track payments
• Ensure compliance with LTO regulations and school policies
• Communicate schedules, announcements, and reminders to students
• Prepare reports on enrollment, completion rates, and operations

Payroll Associate - Activation Machine Inc. (VISMIN)

(2015-01 - 2019-12)

• Ensuring that they have the proper time in/ time out daily in accordance with their daily schedule.
• Payroll refers to the process by which employees receive their salary.
• Payroll take cares of wage deductions, record keeping and verifying the reliability of pay data
• Payroll delivers payroll checks, maintains compliance with tax laws, records paperwork for new hires and edits existing employee files.
• Payroll professionals are also responsible for calculating reimbursements, bonuses, overtime and holiday pay.

Waitress - The house of Steamboat-Singapore

(2013-02 - 2014-04)

• Greet customers warmly and guide them to their tables
• Present menus and explain food or drink options
• Take accurate food and beverage orders
• Serve meals and drinks promptly
• Check on customers to ensure satisfaction
• Handle customer requests or complaints politely
• Prepare and deliver bills, and process payments
• Maintain cleanliness of tables and dining areas
• Follow food safety and hygiene standards

Medical Representative - UNILAB/Rite-Med

(2012-07 - 2013-12)

• Medical Representative will increase product awareness, answer queries, provide advice and introduce new products
• Organizing appointment and meetings with community and hospital-based healthcare staff.

Sales Staff - Chris Sports Cebu

(2011-05 - 2012-06)

• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances, initiating corrective actions.
• Formulate pricing policies.
• Work on store displays
• Ensure pricing is correct.

Certificate - Professional Education - Saint Francis College Guihulngan (2026)

Bachelor of Science - Hospitality Management - NORSU-Guihulngan City (2022 - 2025)

Guihulngan National High School Pob.– Guihulngan City (2004 - 2008)

Guihulngan South Central School – Guihulngan City (1999 - 2004)