Haitham Bangahan

CompTIA A+ and Cloud A+ certified IT graduate with hands-on hardware/software troubleshooting experience from a police provincial office IT department, plus front-line customer support experience at Concentrix. Skilled at diagnosing technical issues, documenting solutions, and communicating clearly with non-technical users under time pressure. Seeking an entry-level IT Technician role to apply technical support skills and grow into infrastructure and network support.

Customer Service Representative at Concentrix (2026-02 – 2026-06)

• Resolved inbound customer inquiries on technical and account issues, meeting call quality and resolution-time targets in a high-volume support environment
• Logged and tracked customer interactions accurately in company systems, ensuring clean documentation for follow-up
• Translated technical and account details into clear, plain-language explanations for a wide range of customers

IT Support Intern (OJT) at Sulu Police Provincial Office — IT Department (2024-02 – 2024-05)

• Diagnosed and resolved hardware and software issues on staff workstations, providing first-line technical support to office personnel
• Performed routine system maintenance to keep office workstations running reliably
• Created and maintained technical documentation for recurring issues and resolutions, supporting faster future troubleshooting

Bachelor of Science in Information Technology – Notre Dame of Jolo College (2024-05)