Licensed Professional Teacher | Skilled in Customer Service and Operations Coordination
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Licensed Professional Teacher with a background in education, customer service, logistics operations, community engagement, and development work. Experienced in handling customer relations, coordinating field and logistics activities, conducting research and data collection, and preparing technical documentation and reports. Recognized for strong communication, organizational, and problem-solving skills, with the ability to work effectively in both corporate and community-based settings.
Hub Coordinator at SPX Express (formerly Shopee Xpress) (2025-05 – 2025-12) • Coordinated daily logistics and delivery operations to ensure timely and efficient parcel distribution within the assigned service area.
• Supervised and provided operational support to delivery riders and hub personnel, ensuring compliance with company policies and performance standards.
• Monitored shipment status, resolved delivery issues, and coordinated with customers and relevant teams to address concerns and service requests.
• Prepared operational reports, tracked delivery performance metrics, and maintained accurate records of shipments and transactions.
• Facilitated communication among hub staff, delivery personnel, and management to improve operational efficiency and customer satisfaction.
Customer Service Representative at EXL Holdings (2024-03 – 2025-01) • Processed health and general insurance transactions accurately and efficiently in a non-voice, back-office environment.
• Performed data entry and maintained accurate customer and insurance records using internal systems.
• Assisted with insurance claims processing, including reviewing documents, validating information, and updating claim records.
• Provided underwriting support by checking policy information and ensuring required details were complete and accurate.
• Followed standard operating procedures and quality guidelines to maintain accuracy and productivity targets.
• Handled confidential insurance information while maintaining data privacy and security.
• Coordinated with internal teams through email and other non-voice communication channels to resolve processing concerns.
• Consistently met daily performance, quality, and turnaround-time requirements.
Documenter at International Organization for Migration (IOM) Philippines (2023-05) • Documented project activities, community consultations, training, and stakeholder engagements through written reports, photographs, and field notes.
• Prepared activity summaries, success stories, and documentation materials highlighting project accomplishments and community outcomes.
• Assisted in the organization and maintenance of project records, attendance sheets, and supporting documents.
• Coordinated with project staff and community partners to gather information for monitoring and reporting purposes.
• Contributed to knowledge management and reporting efforts supporting rehabilitation, community development, and peacebuilding initiatives in conflict-affected areas.
Enumerator at International Organization for Migration (IOM) Philippines (2023-04) • Conducted household and community surveys among internally displaced persons (IDPs) and conflict-affected communities in Marawi City and surrounding areas.
• Gathered, verified, and recorded quantitative and qualitative data using structured survey instruments and interviews.
• Ensured accuracy, completeness, and confidentiality of data collected in accordance with project protocols and ethical standards.
• Coordinated with local stakeholders and community members to facilitate data collection activities.
• Submitted completed survey forms and field reports to support project monitoring, assessment, and evidence-based programming.
Customer Service Representative at Teleperformance (2022-12 – 2023-03) • Handled inbound customer service calls and assisted customers with account inquiries, billing concerns, and service-related requests.
• Provided technical support and troubleshooting assistance for products and services, resolving customer issues in a timely and professional manner.
• Processed account updates, service modifications, and other customer account maintenance transactions in accordance with company policies.
• Addressed customer concerns and complaints while delivering excellent customer service and ensuring customer satisfaction.
• Accurately documented customer interactions, resolutions, and follow-up actions in the CRM system while meeting established quality and performance standards.
Bachelor of Secondary Education in Major in English – RC-Alkwarizmi International College Inc. (2022-03 – 2026-06)
