Hanz Reyes

Customer service and sales professional with experience in customer retention, technical support, and business operations. A collaborative team player with a focus on critical thinking and sustainable design.

Customer Service Representative - Foundever - Ortigas

(2024-08 - 2026-06)

• Consistently exceeded monthly sales targets by 120% through effective prospecting and closing techniques
• Provided exceptional customer service, ensuring high levels of customer satisfaction and loyalty
• Negotiated contracts and pricing agreements with clients, resulting in increased profitability for the company
• Handled inbound calls for Level 2 Retentions.

IT Assistant - Offshore Business Processing Inc. - Cubao

(2024-03 - 2024-06)

• Installed, upgraded, and troubleshot software applications on multiple platforms.
• Created detailed documentation for various processes associated with the IT department.
• Provided technical support for hardware and software issues to end-users in a timely manner.
• Performed regular system updates and upgrades as needed to ensure the highest level of security across all networks.

Business Owner - What-A-Teas - Mandaluyong

(2022-03 - 2022-09)

• Handled all financial operations, including payroll and cash management.
• Processes orders behind the counter for delivery and pickup.
• Worked in the kitchen on a daily basis to make the beverage orders.

Bachelors of Science - Computer Engineering - National University Manila (2026-05)

STEM Track - Jose Rizal University (2020)