Harieth Destajo
Virtual Assistant with Banking and Retail Management Background
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About
As a seasoned professional with a background in banking and retail management, I bring a wealth of experience and a diverse skill set to the role of a virtual assistant. My expertise includes travel management, expenses reporting and management, event planning, and online purchases, ensuring seamless coordination and financial efficiency. I excel in customer service, social media maintenance, and comparative/informational research, providing valuable insights and maintaining a strong online presence.
Proficient in MS Excel, MS PowerPoint, and Microsoft Word, I am dedicated, organized, and ready to support your business needs virtually.
Experience
Deputy Manager - Zara Philippines
(2022-01 - 2024-01)
- Lead a team of sales assistants, operations team, cashier, visual merchandisers, and human resources.
- Conducted analysis and reports of daily, weekly, and monthly sales via software application and oral communication by presenting facts and data.
- In-charged in operations and business strategies to boost sales by engaging in analytical discussions with the executives.
- Sales and Marketing: Understanding of sales and marketing principles to promote financial products and services, generate leads, and expand client base.
Universal Banker - Citibank N.A
(2018-01 - 2022-01)
- Involved in banking sales particularly in credit card sections.
- Managed documentations and customer relationship.
- Offered company promos and benefits to the customers, and assisted them to understand benefits of our products and services.
- Customer Service: Dedicated in providing excellent customer service, promptly addressing client inquiries, and resolving issues to ensure client satisfaction.
- Effective communication to convey ideas, build relationships, and collaborate with clients, colleagues, and stakeholders, ensuring clear and concise information exchange.
- Product Knowledge: In-depth understanding of various credit card products, features, benefits, rewards programs, and associated terms and conditions.
- Compliance and Ethics: Knowledge of regulatory and legal requirements related to credit card sales, including data protection, anti-money laundering (AML), and Know Your Customer (KYC) guidelines.
Education
Bachelor of Science - Tourism Management - Cebu Normal University (2014-01 - 2018-01)
