Harvey Navarro

A dedicated and results-oriented customer service professional, I bring nearly two years of experience in providing outstanding support to clients across a diverse range of industries. My commitment to excellence and my ability to deliver solutions with a client-centric approach have been the cornerstone of my career thus far. I pride myself on my ability to quickly adapt to different environments and meet the unique needs of each customer, ensuring a seamless and positive experience every time.

AI Trainer - Online Helpers powered by Hi Auto

(2024-07)

Responsible for supporting an AI-powered drive-thru ordering system used by quick-service restaurants. The role involves monitoring and processing customer orders handled by the AI, ensuring that orders are accurately understood, completed, and transmitted to the restaurant's point-of-sale system. The agent reviews AI interactions, corrects errors or misunderstandings, handles order modifications and special requests, and provides human intervention when the AI is unable to complete an order successfully.

Customer Service Representative - iQor - FINGERHUT And T-Mobile Expert

(2022-09 - 2024-03)

Highly motivated and customer-centric professional with 5 months of experience in retail customer service. Demonstrated ability to deliver exceptional support to customers by addressing inquiries, processing transactions, and resolving issues promptly and courteously.

Real Estate Virtual Assistant - Ask Me Investment

(2019-08 - 2020-04)

A Real Estate Virtual Assistant is responsible for providing comprehensive administrative support to real estate agents or brokers remotely. This multifaceted role involves managing calendars, scheduling appointments, coordinating meetings, handling email correspondence, and organizing digital files.

High School Graduate - Matabungkay, National High School (2011 - 2012)