Senior Specialist, Operations Support - Concentrix - Iloilo City, Province Of Iloilo, Philippines (Remote)
(2025-04)
- Managed executive calendars, scheduling meetings and appointments efficiently.
- Coordinated travel arrangements, optimizing itineraries for time and cost-effectiveness.
- Prepared comprehensive reports and presentations for senior leadership review.
- Facilitated communication between departments, streamlining workflow and information sharing.
- Served as primary point of contact for internal and external stakeholders, ensuring effective collaboration.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Created expense reports, budgets, and filing systems for management team.
- Coordinated and executed special projects.
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Project Coordinator - Ubiquity Global Services Philippines Inc. - Bacolod City, Negros Occidental
(2023-03 - 2024-12)
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CX Operations Compliance Officer - Ubiquity Global Services Philippines Inc. - Bacolod City, Philippines
(2022-12 - 2023-03)
- Ensures that the Managers comply to meet the given deadline of their reports/tasks (e.g Program updates, Dashboard, ASOT Validation, Incentive File, Payroll/Disputes, and etc.)
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Ensures that operations leaders comply with the internal policies and company legal procedures to remain the environment/working space conducive and safe.
- Maintain minutes of the meeting.
- Facilitated communication between departments, ensuring timely updates on compliance changes and their impact on operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
Facilities & Administration Specialist - Ubiquity Global Services Philippines Inc. - Bacolod City, Philippines
(2020-06 - 2022-11)
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
ACDC Executive Assistant - Almana Construction Development Corporation - Bacolod City, Philippines
(2019-07 - 2020-04)
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Filed paperwork and organized computer-based information.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated executive schedules and meetings ensuring optimal time management and prioritization of key tasks.
- Managed communication between executives and stakeholders, fostering strong relationships and facilitating information flow.
- Streamlined office procedures, improving efficiency in document management and administrative support.
- Developed comprehensive travel itineraries, optimizing logistics for domestic and international trips.
- Assisted in project planning by organizing agendas, taking minutes, and tracking action items for follow-up.
Executive Assistant - Marley 888 Corporation - Bacolod City, Province Of Negros Occidental, Philippines
(2018-12 - 2019-07)
- Maintained an organized office environment with proper inventory management, ensuring that all supplies were readily available for staff use.
- Improved office communication by organizing regular meetings, implementing clear guidelines, and providing timely updates on tasks.
- Organized successful company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
- Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated smooth travel arrangements for executives by handling flight bookings, accommodations, transportation logistics, and itineraries in a timely manner.
- Reduced operational costs by negotiating with vendors, securing favorable contract terms for office supplies and services.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Filed paperwork and organized computer-based information.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated executive schedules and meetings ensuring optimal time management and prioritization of key tasks.
- Managed communication between executives and stakeholders, fostering strong relationships and facilitating information flow.
- Streamlined office procedures, improving efficiency in document management and administrative support.
- Developed comprehensive travel itineraries, optimizing logistics for domestic and international trips.
- Assisted in project planning by organizing agendas, taking minutes, and tracking action items for follow-up.
- Implemented digital filing system enhancing accessibility and reducing retrieval time for critical documents.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
