Hazel Fontanilla

Studied for a Diploma in Business Studies (Level 7) at Cornell Institute of Business and Technology, Auckland. I am a hardworking, committed, and reliable business enthusiast who always strives for success and is dedicated to my work. To pursue a rewarding career in a challenging, healthy work environment where I can use my knowledge and skills to contribute to the organization's growth.

Courier Driver - Shopee Express

(2020-01 - 2026-07)

• Pick up parcels and packages from the assigned hub and deliver them to specific addresses
• Responsible for loading and unloading the van
• Collect payments from customers on COD transactions
• Route planning to optimize efficiency and ensure parcels are delivered on time
• Prevent damage or loss of packages during delivery
• Remit collections at assigned payment center or hub cashier
• Return undelivered parcels at hub and update status of the unsuccessful deliveries

Account Officer - Credit Access Philippines Financing Corp. - San Pedro, Laguna

(2017-10 - 2021-05)

• Market the products and services to qualified clients
• Find new clients and expand the customer base through networking, calls, and direct visits
• Build and sustain long-lasting relationships with new and existing customers
• Review credit scores, debts, loans, and financial history to determine creditworthiness
• Verify information and financial documents, and submit accurate loan files
• Explain loan terms, conditions, and repayment options to prospective borrowers
• Track closing dates, coordinate with underwriters, and handle approvals or rejections
• Network with clients or referrals to source new clients

Sales Supervisor - Esprit - Onehunga Mall Auckland New Zealand

(2015-04 - 2016-12)

• Achieved sales expectations and supported the planning and organization of the store by ensuring efficiency and encouraging sales
• Responsible for opening and closing the store. Recruit and interview applicants
• Coordinate with the Store Manager on staff performance and make a schedule for the month
• Executed active merchandise management, including new merchandise, best sellers, markdowns, etc
• Set up merchandise on the sales floor. Ensured merchandise availability and refill standards on the sales floor. Managed the customer returns process

Medical Records Clerk - Divine Mercy Hospital - San Pedro, Laguna Philippines

(2013-09 - 2015-01)

• Manage patients' records and respond to requests for medical records; process letters and reports; answer and direct telephone calls
• Keep supervisor informed of problems or issues; monitor supplies needed; perform other duties as assigned
• Keep health care providers informed by communicating availability or unavailability of the record. Maintain patient confidence by keeping patient record information confidential
• Make monthly mandatory reports for hospital statistics

Waitress - Kuwait Tower - Safat Kuwait

(2007-01 - 2008-10)

• Escort customers to their respective tables and present menus to patrons and answer questions about menu items, making recommendations upon request. Inform customers of daily specials
• Serve food and/or beverages to patrons; Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
• Prepare checks that itemize and total meal costs and sales taxes. Clean table and prepare for the next guest

Insurance Agent - Philamlife and General Insurance Company - Cubao Philippines

(2006-01 - 2007-01)

• Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
• Explain features, advantages, and disadvantages of various policies to promote the sale of insurance plans. Calculate premiums and establish payment method. Call on policyholders to deliver and explain the policy

Front Desk Clerk/Receptionist - Travelers Inn Condominium - Makati Ave. Makati City

(1997-04 - 1999-05)

• Serve as the front liner of the hotel by welcoming the guests and greeting them in person or on the telephone
• Attend to inquiries, manage reservations and bookings
• Answer phone calls and transfer them to the desired room or department
• Monitor the logbook and badges and make sure to maintain guest security
• Receive and sort daily mail, deliveries, and couriers

Diploma in Business Studies Level 7 - Business Studies - Cornell Institute of Business and Technology (2015-01 - 2015-11)

Diploma - Midwifery - University of Perpetual Help Binan (2011-06 - 2012-10)

Bachelor of Science - Foreign Service - Lyceum of the Philippines (1992-06 - 1996-10)