Hazel Rodrigo

Customer Service and Virtual Assistant professional with over 10 years of experience in customer support, technical support, cold calling, appointment setting, chat support, and email management. Skilled at building customer relationships, resolving issues efficiently, and helping businesses achieve their goals in remote work environments.

Forever Clean Reactivation Agent - Homeaglow

(2025-12 - 2026-05)

• Outbound and Inbound, plus chat and emailing the customer for follow-up
• Contacted former customers to encourage account reactivation through consultative sales techniques and effective communication

Cold Caller - Home Improvement At Gf Leads

(2025-09 - 2025-11)

• Conducted outbound calls to qualify homeowners for home improvement services and scheduled appointments for eligible prospects
• Once we complete the few questions, we will ask them that they are going to received a text message reminding them the appointment

Cold Caller Agent - Verify

(2025-03 - 2025-08)

• Calling small businesses to verify if they are interested in a Business Loan

Customer Service for QuickBooks Desktop, Online, Payroll, and Accountant - Concentrix Inc

(2018-07 - 2025-02)

• Assist customers with the technical issues of their software, which is QuickBooks
• Help adjust the payroll issue for the filing form
• Manage the online accounts in QuickBooks Online

Home-Based Online English Tutor - English Empowering Korea

(2015-03 - 2017-08)

• Assist and evaluate the students in the development of their skills
• Create a comfortable atmosphere with the students
• Deliver teaching materials through the use of appropriate teaching and learning methods (Reading, listening, speaking, pronunciation, vocabulary, and grammar)

Tutor - TEC.NET Online English Tutorial - Charlie Bldg. 221 Subic Bay International Hotel, SBFZ, Subic, Zambales 2222, Philippines

(2011-09 - 2014-09)

• Assist and evaluate the students in the development of their skills
• Create a comfortable atmosphere with the students
• Deliver teaching materials through the use of appropriate teaching and learning methods (Reading, listening, speaking, pronunciation, vocabulary, and grammar)

Bachelor of Science - Accountancy - Mondriaan AURA College (2000)

Undergraduate - Columban College (2004-03)

High Secondary Course - Olongapo City National High School (1999)