Process Expert (LCL Operation)
(2024-01 - 2025-12)
- Has responsibility for handling daily Documentation tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
- Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders
- Adheres to IOPs and deviations to be checked prior with stakeholders. Focuses on data quality to ensure SLAs are met.
- Up-to-date understanding/training of Process and IOPs to create documentation.
Process Expert - MAERSK GLOBAL SERVICES CENTRE - Pasig
(2010-05 - 2024-01)
- Handles FMC filing activity consists of retrieving the data approved by customer from Maersk Contract Management System (AFLS) and filing the same with FMC.
- Ensuring that the contracts/amendments are compliant as per regulations/guidelines set by the FMC – Federal Maritime Commission.
- Provides on time reports based on customer's needs and requests.
- Handles the daily FMC processes in an effective and efficient manner and ensuring that individual objectives are achieved.
- Perform activities in a manner that will contribute to the achievement of individual objectives.
- Carry out activities in accordance to the Standard Operating Procedures.
Reconciliation and Settlement Processor - UNIONBANK - Unionbank Plaza, Ortigas
(2009-10 - 2010-02)
- Provided settlements/payables of Credit Card customers
- Responsible for the regular coordination with Billers and Port/Acquiring for all card transactions
- Created and provided the required settlement reports which include credit advice to utility merchants on a daily basis.
Fraud Analyst - UNIONBANK - Unionbank Plaza, Ortigas
(2008-07 - 2009-10)
- Responsible for the monitoring and verification of Debit Transactions of customers such as ATM, Point of Sale, and Fund Transfers
- Handled the monitoring and was involved in the evaluation for potential Suspicious Account Transactions
- Involved with the team that provide Safeguarding Measures for Customer Accounts
Practicum / Internship - Recruitment Department - Etelecare Global Solutions - Alabang, Muntinlupa
(2007-05 - 2007-06)
- Documented and updated candidate interview schedule report of the Recruiting Team
- Facilitated applicant's testing orientation, and ensured documents of the applicants were complete and collated
Dental Assistant to Dr. Gertrudes A. Malijan - Malijan Dental Clinic - Balibago, Angeles City
(2003-05 - 2008-05)
- Assisted Dr. Malijan in all dental procedures.
- Responsible in organizing and setting-up the calendar of dental appointments
- Made follow-up calls to the patients and performed daily administrative and clerical works
