Sales Representative/ Office Administration - OPTIMA TYPOGRAPHICS - Mabolo, Cebu City, Philippines
(2023-01 - 2023-05)
- Manage emails, letters, packages, phone calls and other forms of correspondence
- I oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly.
- Maintain filing systems and ensure the proper retention, protection, and disposal of records.
- Manage data entry and other record-keeping tasks.
- Assist with budget preparation and track expenditures.
- Look after administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, faxes, and emails.
- Updating documents used by accounting, production, and field services as requested.
- Assisting with billing by preparing and sending invoices, maintaining client databases, tracking accounts, overseeing the invoice workflow, and assisting in copying and distributing production orders and other internal documents.
Account Executive - APO PRODUCTION UNIT, INC - QUEZON CITY, METRO MANILA, PHILIPPINES
(2019-11 - 2023-01)
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon inquiry through merchandise selection and completion of purchases.
- Gathered company and contact information to compile data for current and potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Helped develop marketing materials and ideas to increase referrals.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Resolved customer complaints by offering creative solutions and incentives.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Sourced new vendors for purchasing needs.
- Purchased the highest quality products for the lowest possible price.
- Reviewed customer needs and developed appropriate procurement requirements.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed correspondence, reports and meeting notes.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Coordinated pick-up and delivery of express mail services.
- Contacted suppliers to verify shipment details.
- Traced missing material and shipments through vendor and customer communications.
PRODUCTION WORKER - SOURCE PHOTONICS, INC - HSINCHU TAIWAN
(2011-03 - 2014-04)
- Separated products according to weight, grade and size of material to produce final product.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Met or exceeded target for on-time customer shipments.
- Recorded inspection results after production runs.
- Classified defects from finished orders for record tracking and statistics.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
TECHNICAL SUPPORT REPRESENTATIVE - QUALFON CEBU - IT PARK LAHUG, CEBU CITY, CEBU
(2010-01 - 2010-08)
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Handled customer service issues by providing guidance or escalating for advanced support.
