Herkane Lontayao

Hardworking and reliable individual with experience in retail sales, customer service, and e-commerce operations through Shopee, a family business in Divisoria, and as a sales promoter at Abenson. Skilled in communication, sales, and multitasking in fast-paced environments. Eager to learn, adaptable, and committed to contributing positively to the workplace while delivering excellent service and supporting team goals.

Shoppe Handler - Shoppe Handler LNY Company

(2021-01 - 2023-12)

Responsible for managing daily operations of the company's Shopee store, ensuring smooth order processing and excellent customer service.

• Process and monitor customer orders from checkout to delivery
• Pack items accurately and prepare them for shipment
• Coordinate with couriers and ensure timely dispatch of orders
• Respond to customer inquiries, messages, and concerns promptly
• Update product listings, descriptions, and pricing when needed
• Track inventory and report low stock levels
• Handle returns, refunds, and order issues professionally

Vendor Family Business/Divisoria - Vendor Family Business/Divisoria

Hands-on experience supporting daily operations of a family-run retail business in a high-volume market environment since an early age.

• Assisted customers with product inquiries, pricing, and purchases
• Managed cash handling, including payments and giving accurate change
• Maintained product displays and ensured items were organized and well-stocked
• Helped with inventory monitoring and restocking of goods
• Negotiated with customers and built strong customer relationships
• Supported daily setup and closing of the stall

Sales Promoter - Abenson

(2024-01 - 2025-12)

Promoted and sold home appliances and electronic products in a retail environment, assisting customers in making informed purchasing decisions.

• Assisted customers by explaining product features, specifications, and benefits
• Demonstrated product usage to increase customer interest and sales
• Maintained product displays and ensured items were organized and presentable
• Monitored stock availability and coordinated restocking when needed
• Achieved daily and monthly sales targets
• Provided excellent customer service to enhance customer satisfaction

Senior High School Diploma - HUMSS - HUMSS/SENIOR HIGH ELECTRON COLLEGE OF TECHNICAL EDUCATION (2021-01 - 2023-12)

High School Diploma - MAYPAJO HIGH SCHOOL (2018-01 - 2021-12)

Elementary School Diploma - DE OCAMPO ELEMENTARY SCHOOL (2013-01 - 2018-12)