Holly Serdenio

Results-driven Patient Care Coordinator and Customer Support Specialist with 5+ years of experience supporting U.S.-based healthcare and customer service operations in remote and hybrid environments. Skilled in patient coordination, insurance verification, prior authorization, EMR/CRM systems, and high-volume client communication. Recognized for delivering excellent customer experience, resolving concerns efficiently, and maintaining professionalism in fast-paced settings.

Tech-savvy, highly adaptable, and experienced in working across different timezone.

Patient Coordinator - Civicom Pacific - Colorado, USA

(2024-07 - 2026-07)

U.S. Based Physical Therapy Clinic

• Manage daily patient communication, scheduling, and appointment coordination for a busy physical therapy practice in 4 clinics located in Colorado.
• Support administrative and clinical workflows using EMR systems
• Coordinate therapist-patient communication to ensure high client satisfaction and patient-centered care
• Process prior authorizations and communicate directly with insurance providers regarding approvals and patient benefits
• Maintain accurate patient records while ensuring confidentiality and compliance with clinic standards
• Handle high-volume inquiries while providing empathetic and professional customer support

Patient Care Coordinator - Allsectech Manila - Manila, Philippines

(2023-07 - 2024-06)

NY and NJ based Urgent Care Clinic

• Assisted clinicians in addressing patient medical concerns and follow-up inquiries
• Coordinated with laboratories and radiology facilities to obtain and relay patient medical results
• Sent medication information and communicated laboratory findings to patients accurately and efficiently
• Ensured timely patient updates and maintained organized documentation for smooth care coordination

Client Support Specialist - Access Healthcare

(2023-07 - 2024-06)

AthenaHealth EMR

• Provided technical support to healthcare clients using electronic medical record (EMR) systems
• Assisted clients in reviewing medical results, physician orders, and appointment-related concerns
• Built and managed scheduling templates while coordinating patient appointments
• Delivered efficient troubleshooting support while maintaining high customer satisfaction

Customer Service Agent - Continuum Global

(2021-05 - 2022-04)

Hotel & Car Service

• Assisted customers with hotel and car reservation cancellations, modifications, and rebookings
• Helped clients secure cost-effective travel arrangements based on their preferences and budget
• Coordinated with partner companies to process customer requests and resolve travel-related concerns
• Maintained professionalism and efficiency in a fast-paced customer service environment

Bachelor of Science - Psychology - Adamson University (2020-01 - 2026-01)