Ian Carl Gimenez

Creative and detail-oriented Multimedia Designer with over 5 years of freelance experience in graphic design, video editing, branding, and digital content creation. Skilled at producing engaging visual content for social media, marketing campaigns, and web experiences that align with business goals and resonate with target audiences. Proficient in Adobe Creative Suite, Figma, CapCut, Canva, and AI-powered creative tools.

Backed by over 10 years of professional experience in technology and digital transformation, bringing a unique combination of creativity, problem-solving, and user-centered thinking to every project.

Digital Workplace Officer - UBX - Ortigas, Pasig

(2024-11 - 2026-03)

• Designed and developed user-facing low-code applications using Google AppSheet, Google Apps Script, Google Looker Studio, Power Platform tools (Power Apps, Power Automate), and SharePoint.
• Automated internal workflows with real-time notifications and approval systems.
• Conducted user training and provided technical support to enhance tool adoption.
• Implemented access control and governance practices to ensure data security and compliance.
• Built systems for timesheet tracking, contract lifecycle management and asset/inventory management.

Service Delivery Lead - INDRA SISTEMAS - Ortigas, Pasig

(2016-07 - 2024-08)

• Led cross-functional teams to improve service workflow predictability and delivery consistency.
• Managed and monitored telephony operations for enterprise systems.
• Drove continuous improvement initiatives to optimize resource allocation and reduce operational costs.
• Collaborated with stakeholders and cross-functional teams to enhance service processes and performance.

Field Application Engineer - VTECHNOLOGIST PTE. LTD. - Singapore

(2013-11 - 2016-05)

• Provided end-to-end technical support for third-party applications, including installation, configuration, and integration.
• Troubleshoot complex system issues through log analysis and root cause investigation.
• Acted as a liaison between clients and vendors for issue resolution and technical coordination.
• Delivered user training, onboarding, and technical documentation.

Field Application Engineer - DTSI Group - Makati Avenue, Makati City

(2008-07 - 2013-09)

• Supported deployment and integration of enterprise applications across client environments.
• Performed system troubleshooting, performance monitoring, and issue resolution.
• Assisted in solution validation, proof of concept (POC), and technical demonstrations.
• Contributed to pre-sales and post-sales technical support activities.

Professional Certificate - UI / UX Design Essentials - CIIT (2024-10 - 2025-01)

Professional Certificate - Full Stack Web Development - Zuitt (2018-11 - 2019-05)

Advanced Professional Certificate - Graphic Design - Sessions College (2013-12 - 2014-12)

Bachelor of Science - Computer Science - STI College Fairview (2004-06 - 2008-04)