Ian Gandia

Detail-oriented Virtual Assistant and Staffing Coordinator with strong experience in communication, scheduling, customer service, and administrative operations. Recently completed Freight VA training covering dispatch workflow, load boards (DAT & Truckstop), freight documentation, tracking & tracing, TMS systems, and load planning. Skilled in managing time-sensitive operations, coordinating with multiple stakeholders, and handling documentation in fast-paced environments.

Staffing Coordinator - Elite Intellicare

(2022-01)

• Coordinate deployment of healthcare staff to Canadian facilities
• Manage scheduling, contracts, travel arrangements, and accommodations
• Communicate with clients and staff via email and phone

Virtual Assistant - Rocket Station

(2022-01 - 2022-12)

• Real estate lead generation, CRM management (Podio)
• Administrative tasks, data entry, and customer communication

Customer Support (Coinbase) - TaskUs

(2021-01 - 2022-12)

• Handled crypto-related customer inquiries and account issues
• Resolved payment and technical concerns

Customer Service Representative - Amazon

(2019-01 - 2021-12)

• Managed customer orders, delivery issues, and account concerns