Ian Relucio

Licensed Professional Teacher (LPT) and Instructional Design professional with a passion for transforming complex information into engaging, meaningful, and visually compelling learning experiences. Skilled in Articulate 360, Canva, Microsoft Office, and multimedia editing software for developing interactive e-learning modules, presentations, infographics, assessments, and instructional materials. With a strong foundation in education, customer service, and administrative support, I bring expertise in learner-centered design, clear communication, content development, and problem-solving.

Detail-oriented, creative, and adaptable, I am committed to creating impactful learning solutions that enhance engagement, improve knowledge retention, and support organizational goals.

Customer Service Representative - Concentrix - Quezon City, Philippines

(2026-03 - 2026-08)

• Successfully assisted passengers with a wide range of booking and travel service requests, ensuring a smooth customer experience.
• Demonstrated strong multitasking skills by managing multiple customer interactions simultaneously through chat support.
• Maintained accuracy when processing reservation changes, special requests, and booking modifications.
• Built customer trust through clear communication, problem-solving, and timely issue resolution.
• Contributed to positive customer experiences by providing prompt and personalized travel assistance.

Customer Service Representative - ProbeCX - Quezon City, Philippines

(2025-09 - 2026-03)

• Assisted 50+ customers daily through phone and email support, resolving account, payment, billing, and transaction-related concerns.
• Delivered accurate information regarding Afterpay products, services, policies, and payment processes, helping customers make informed decisions.
• Investigated customer issues and provided timely, effective solutions while maintaining a high standard of customer service.
• Maintained detailed and accurate documentation of customer interactions, account updates, and case resolutions.
• Demonstrated strong problem-solving and communication skills by handling complex customer concerns with professionalism and empathy.
• Managed multiple customer inquiries efficiently in a fast-paced environment while meeting quality and productivity expectations.

Library Staff - Sacred Heart Academy of Pasig - Pasig City, Philippines

(2024-08 - 2025-08)

• Assisted students and faculty in locating books, reference materials, and learning resources based on their academic needs and interests.
• Recommended appropriate books and reading materials to promote literacy, learning, and student engagement.
• Maintained accurate library records, book inventories, and borrowing logs using Microsoft Excel.

Preschool Teacher - Holy Family Parochial School of Kapitolyo, Inc. - Pasig City, Philippines

(2020-04 - 2024-07)

• Managed and supervised classes of up to 30 preschool and grade school students daily, fostering a safe, inclusive, and engaging learning environment.
• Developed and implemented interactive lesson plans and learning activities that supported students' academic, social, and emotional development.
• Promoted reading readiness and literacy development through storytelling, guided reading, and age-appropriate learning strategies.
• Collaborated with parents and school staff to monitor student progress and support individual learning needs.
• Demonstrated strong classroom management, communication, and organizational skills to maintain effective daily operations and positive student engagement.

Bachelor of Elementary Education - Early Childhood Education - General de Jesus College (2013-04 - 2018-03)